# ForExcel Healthcare

*Operated by FOREXCEL HEALTHCARE LTD.*

ForExcel Healthcare is a CQC-regulated home-care agency in Manchester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 08/09/2023

## Practical info

- Postcode: M30 0WG
- Registered manager: Adebanjo, Bamidele
- Local authority: Salford
- Region: North West
- City: Manchester
- Last CQC check: 08/Sep/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-09-08
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; privacy, dignity and independence
  - Published: 2023-09-08

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-09-08
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-09-08
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-09-08

### Other

- Finding
  - Evidence: Positive culture reported by staff, who felt supported by management.
  - Published: 2023-09-08
- Finding
  - Evidence: Staff supervisions were carried out and satisfaction surveys used to obtain feedback.
  - Published: 2023-09-08
- Finding
  - Evidence: Safe recruitment procedures were followed including DBS checks, interviews and references.
  - Published: 2023-09-08
- Finding
  - Evidence: Staff were described as kind, caring and respectful, with relatives expressing high satisfaction with care quality.
  - Published: 2023-09-08
- Finding
  - Evidence: Timekeeping was reported as good and staffing levels were sufficient to meet needs safely.
  - Published: 2023-09-08
- Finding
  - Evidence: Care plans were personalised and staff had good knowledge of individual needs, preferences and cultural backgrounds.
  - Published: 2023-09-08
- Finding
  - Evidence: Staff were appropriately trained, with one relative confirming 'staff seem totally competent and know what they are doing'.
  - Published: 2023-09-08
- Finding
  - Evidence: Relatives reported the service was safe and staff were safety conscious, with one relative stating the person 'gives glowing reports of staff'.
  - Published: 2023-09-08
- **other** _(minor)_
  - Evidence: At the time of our inspection, the service had only just begun providing a regulated activity, therefore partnership working with other organisations was limited.
  - Published: 2023-09-08
- **governance** _(minor)_
  - Evidence: At the time of the inspection and due to the level of personal care being limited, a formal audit was not used to monitor the quality of service.
  - Published: 2023-09-08

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-09-08
- Finding
  - Meeting people's communication needs
  - Published: 2023-09-08
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-09-08

### safe

- Finding
  - Using medicines safely
  - Published: 2023-09-08
- Finding
  - Staffing and recruitment
  - Published: 2023-09-08
- Finding
  - Assessing risk, safety monitoring and management; Preventing and controlling infection
  - Published: 2023-09-08
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2023-09-08

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-09-08
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-09-08
- Finding
  - Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
  - Published: 2023-09-08
- Finding
  - Continuous learning and improving care; engaging and involving people, public and staff
  - Published: 2023-09-08

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9231092248

HomeCare Compass is an independent guide and is not affiliated with the CQC.