# Rehoboth Health and Home Care Limited

Rehoboth Health and Home Care Limited is a CQC-regulated home-care agency in Gloucester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 23/06/2021

## Practical info

- Postcode: GL4 3HX
- Registered manager: Musarurwa, Kizito
- Local authority: Gloucestershire
- Region: South West
- City: Gloucester
- Last CQC check: 12/Aug/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Partnership working with local authority, healthcare professionals and families
  - Published: 2022-08-12
- Finding
  - Evidence: Deputy manager worked alongside staff giving good insight into care delivery
  - Published: 2022-08-12
- Finding
  - Evidence: Open, honest culture with approachable managers and duty of candour understood
  - Published: 2022-08-12
- Finding
  - Evidence: Staff trained in safeguarding and infection control with access to PPE
  - Published: 2022-08-12
- Finding
  - Evidence: Prescribed medicines safely managed and staff trained in administration
  - Published: 2022-08-12
- Finding
  - Evidence: Improved risk assessment and management systems
  - Published: 2022-08-12
- Finding
  - Evidence: Safe recruitment practices including background and criminal checks
  - Published: 2022-08-12
- Finding
  - Evidence: People and relatives reported feeling safe and treated with dignity and respect
  - Published: 2022-08-12
- **care_planning** _(minor)_
  - Evidence: we identified some inconsistencies in the quality of information in one person's manual handing assessments to guide staff on how they should be supported when using a hoist.
  - Published: 2022-08-12
- **medication_management** _(minor)_
  - Evidence: the professional's authorisation or dosage and frequency of creams to be applied was not recorded to guide staff and to help minimise any contra-indications with other medicines.
  - Published: 2022-08-12
- **staffing_levels** _(moderate)_
  - Evidence: The deputy manager explained recruiting staff had been challenging and a barrier to expanding the service safely.
  - Published: 2022-08-12
- **missed_or_late_visits** _(moderate)_
  - Evidence: due to staff pressures that the staff did not always carry out their care calls on time.
  - Published: 2022-08-12
- **record_keeping** _(moderate)_
  - Evidence: we identified there were some inconsistencies in the records of some people's moving and handling and medicines plans.
  - Published: 2022-08-12
- **governance** _(moderate)_
  - Evidence: some further development was needed to ensure their systems assisted them to identify inconsistencies in some people's records.
  - Published: 2022-08-12

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-08-12
- Finding
  - Using medicines safely
  - Published: 2022-08-12
- Finding
  - Staffing and recruitment
  - Published: 2022-08-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-08-12
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-08-12

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-08-12
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-08-12
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-08-12
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-08-12
- Finding
  - Continuous learning and improving care
  - Published: 2022-08-12
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-08-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9224642251

HomeCare Compass is an independent guide and is not affiliated with the CQC.