# Cornerstone Authentic Care Ltd

Cornerstone Authentic Care Ltd is a CQC-regulated home-care agency in Nuneaton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 30/04/2022

## Practical info

- Postcode: CV11 6RY
- Registered manager: Gore, Shelter
- Local authority: Warwickshire
- Region: West Midlands
- City: Nuneaton
- Last CQC check: 30/Apr/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-05-14
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-05-14

### effective

- Finding
  - Staff work with other agencies to provide consistent, effective, timely care
  - Published: 2022-05-14
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-05-14
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-05-14
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-05-14

### Other

- Finding
  - Evidence: Registered manager aware of duty of candour and notification responsibilities
  - Published: 2022-05-14
- Finding
  - Evidence: Responsive to short-notice changes in care call times to support people's social activities
  - Published: 2022-05-14
- Finding
  - Evidence: Person-centred dementia care including using poetry and nursery rhymes during personal care
  - Published: 2022-05-14
- Finding
  - Evidence: Relatives described staff as 'fantastic', 'wonderful' and 'lovely' and the registered manager as caring
  - Published: 2022-05-14
- Finding
  - Evidence: No missed or late care calls
  - Published: 2022-05-14
- Finding
  - Evidence: Staff completed safeguarding, medicines, moving and handling and dementia training before lone working
  - Published: 2022-05-14
- Finding
  - Evidence: Safe recruitment with references, identity checks and DBS checks completed
  - Published: 2022-05-14
- Finding
  - Evidence: Consistent staff who knew people very well and how to keep them safe
  - Published: 2022-05-14
- **communication_with_families** _(minor)_
  - Evidence: feedback was, to date, informal and verbally gathered from people and their relatives. However, they realised a formal feedback recording system was needed
  - Published: 2022-05-14

### responsive

- Finding
  - End of life care and support
  - Published: 2022-05-14
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-05-14
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-05-14
- Finding
  - Meeting people's communication needs
  - Published: 2022-05-14
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-05-14

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-05-14
- Finding
  - Preventing and controlling infection
  - Published: 2022-05-14
- Finding
  - Using medicines safely
  - Published: 2022-05-14
- Finding
  - Staffing and recruitment
  - Published: 2022-05-14
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-05-14
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-05-14

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2022-05-14
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-05-14
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-05-14
- Finding
  - Managers being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-05-14

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9219835082

HomeCare Compass is an independent guide and is not affiliated with the CQC.