# Care Spectrum

*Operated by 17Care UK Ltd.*

Care Spectrum is a CQC-regulated home-care agency in Greenford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 26/08/2022

## Practical info

- Postcode: UB6 7JD
- Registered manager: Roberts, Tamara
- Local authority: Ealing
- Region: London
- City: Greenford
- Last CQC check: 26/Aug/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-08-26
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-08-26
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-08-26

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-08-26
- Finding
  - Staff working with other agencies; supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-08-26
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-08-26
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-08-26
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-08-26

### Other

- Finding
  - Evidence: Communication needs met, including staff who spoke different languages and information available in different formats
  - Published: 2022-08-26
- Finding
  - Evidence: Positive person-centred culture; some people successfully moved on to more independent settings
  - Published: 2022-08-26
- Finding
  - Evidence: People received their medicines safely and as prescribed, with staff trained in good medicines practices
  - Published: 2022-08-26
- Finding
  - Evidence: Staff worked closely with other health and social care professionals to assess, plan for and meet people's needs
  - Published: 2022-08-26
- Finding
  - Evidence: Effective systems for monitoring and improving the quality of the service, including audits and stakeholder feedback
  - Published: 2022-08-26
- Finding
  - Evidence: Suitable staff were recruited, trained and supported to care for people safely
  - Published: 2022-08-26
- Finding
  - Evidence: People received personalised care and were supported to make choices and be independent
  - Published: 2022-08-26

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-08-26
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-08-26
- Finding
  - Meeting people's communication needs
  - Published: 2022-08-26
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-08-26

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-08-26
- Finding
  - Preventing and controlling infection
  - Published: 2022-08-26
- Finding
  - Using medicines safely
  - Published: 2022-08-26
- Finding
  - Staffing and recruitment
  - Published: 2022-08-26
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-08-26
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-08-26

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-08-26
- Finding
  - Continuous learning and improving care
  - Published: 2022-08-26
- Finding
  - Managers and staff being clear about their roles; duty of candour
  - Published: 2022-08-26
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-08-26

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9218637491

HomeCare Compass is an independent guide and is not affiliated with the CQC.