# Shauna Health Care Service Solutions Limited

Shauna Health Care Service Solutions Limited is a CQC-regulated home-care agency in Dorchester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 09/08/2023

## Practical info

- Postcode: DT1 3WB
- Registered manager: Magaya, Sheilah
- Local authority: Dorset
- Region: South West
- City: Dorchester
- Last CQC check: 09/Aug/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-05-26
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-05-26
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-05-26

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-05-26
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-05-26
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-05-26
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-05-26
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-05-26
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-05-26

### Other

- Finding
  - Evidence: Good partnership working with health and social care professionals
  - Published: 2023-08-09
- Finding
  - Evidence: Communication improvements made following feedback, including weekly rota sharing
  - Published: 2023-08-09
- Finding
  - Evidence: Positive staff culture with strong confidence in registered manager leadership
  - Published: 2023-08-09
- Finding
  - Evidence: Effective quality assurance and auditing systems providing management oversight
  - Published: 2023-08-09
- Finding
  - Evidence: Staff trained in infection control and supplied with PPE
  - Published: 2023-08-09
- Finding
  - Evidence: Medicines for controlled drugs administered by 2 members of staff with appropriate risk assessment
  - Published: 2023-08-09
- Finding
  - Evidence: Sufficient staffing levels with management able to cover visits in emergencies
  - Published: 2023-08-09
- Finding
  - Evidence: Safe recruitment practices with valid DBS checks for all staff reviewed
  - Published: 2023-08-09
- Finding
  - Evidence: Lessons learnt from accidents and incidents were shared in team meetings
  - Published: 2023-08-09
- Finding
  - Evidence: Detailed, person-centred risk assessments in place covering skin integrity, eating, drinking and mobility
  - Published: 2023-08-09
- **medication_management** _(minor)_
  - Evidence: The service's audit identified medicine stock balances recorded on the system were not tallying with actual medicine balances in people's homes due to an issue with the system.
  - Published: 2023-08-09

### responsive

- Finding
  - End of life care and support
  - Published: 2023-05-26
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-05-26
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-05-26
- Finding
  - Meeting people's communication needs
  - Published: 2023-05-26
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-05-26

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-05-26
- Finding
  - Continuous learning and improving care
  - Published: 2023-05-26
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-05-26
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-05-26
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-05-26

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9214746373

HomeCare Compass is an independent guide and is not affiliated with the CQC.