# Jewel Home Support (Lancs)

*Operated by Jewel Home Support (Lancs) Ltd.*

Jewel Home Support (Lancs) is a CQC-regulated home-care agency in Chorley.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 24/02/2023

## Practical info

- Postcode: PR6 0PJ
- Local authority: Lancashire
- Region: North West
- City: Chorley
- Last CQC check: 24/Feb/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Recruitment systems ensured staff were safe to work with people, including a structured induction for overseas recruits.
  - Published: 2023-02-24
- Finding
  - Evidence: The service promoted equality, diversity and inclusion and worked in partnership with external organisations.
  - Published: 2023-02-24
- Finding
  - Evidence: Positive feedback from people and relatives about the quality, kindness and professionalism of staff.
  - Published: 2023-02-24
- Finding
  - Evidence: An electronic monitoring system was introduced to alert managers to missed or late calls in real time.
  - Published: 2023-02-24
- Finding
  - Evidence: Staff felt well supported by management following improvements to supervision and appraisal systems.
  - Published: 2023-02-24
- Finding
  - Evidence: People were supported by a consistent staff team who knew their needs and routines well.
  - Published: 2023-02-24
- Finding
  - Evidence: Medicines were managed safely and staff were trained and competent to administer medicines.
  - Published: 2023-02-24
- Finding
  - Evidence: Staff were knowledgeable about individual risks and people felt safe with the care provided.
  - Published: 2023-02-24
- **communication_with_families** _(minor)_
  - Evidence: some people did comment it would be useful if the office contacted them more regularly.
  - Published: 2023-02-24
- **complaints_handling** _(moderate)_
  - Evidence: complaints were not audited and reviewed to help identify themes and prevent recurrence. Complaints, any late or missed calls were dealt with as and when they happened.
  - Published: 2023-02-24
- **record_keeping** _(minor)_
  - Evidence: audits had highlighted shortfalls in the quality and accuracy of care notes recorded by staff.
  - Published: 2023-02-24
- **governance** _(moderate)_
  - Evidence: further time was required to demonstrate the effectiveness of improved practices.
  - Published: 2023-02-24
- **care_planning** _(minor)_
  - Evidence: not all risk assessments were recorded in a person-centred way and did not always contain enough guidance for staff to follow.
  - Published: 2023-02-24

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-02-24
- Finding
  - Using medicines safely
  - Published: 2023-02-24
- Finding
  - Staffing and recruitment
  - Published: 2023-02-24
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-02-24
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-02-24

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-02-24
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-02-24
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-02-24
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-02-24
- Finding
  - Continuous learning and improving care
  - Published: 2023-02-24
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-02-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9209960975

HomeCare Compass is an independent guide and is not affiliated with the CQC.