# South West Care Group LTD T/A Goodoaks Homecare East Dorset

*Operated by South West Care Group LTD.*

South West Care Group LTD T/A Goodoaks Homecare East Dorset is a CQC-regulated home-care agency in Wimborne.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 02/03/2026

## Practical info

- Postcode: BH21 7UH
- Registered manager: Arnold, Charley
- Local authority: Dorset
- Region: South West
- City: Wimborne
- Last CQC check: 02/Mar/2026 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-01-13
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-01-13
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-01-13

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-01-13
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-01-13
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-01-13
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-01-13
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-01-13

### Other

- Finding
  - Evidence: Service proactively communicated staffing disruptions to people and took steps such as pausing new care packages.
  - Published: 2022-01-13
- Finding
  - Evidence: Multi-layered quality assurance processes effective at driving improvements.
  - Published: 2022-01-13
- Finding
  - Evidence: Strong open and transparent management culture; staff felt supported, valued, and confident to raise concerns.
  - Published: 2022-01-13
- Finding
  - Evidence: Responsive complaints process in place; people felt confident raising concerns and receiving timely responses.
  - Published: 2022-01-13
- Finding
  - Evidence: People consistently described staff as kind, caring, compassionate and respectful of dignity and independence.
  - Published: 2022-01-13
- Finding
  - Evidence: Person-centred care plans reflected individual needs, choices, cultural and lifestyle preferences.
  - Published: 2022-01-13
- Finding
  - Evidence: Staff received comprehensive induction, ongoing training, and annual appraisals with professional development opportunities.
  - Published: 2022-01-13
- Finding
  - Evidence: Medicines safely managed with trained staff, regular competency checks, and electronic monitoring of administration.
  - Published: 2022-01-13

### responsive

- Finding
  - End of life care and support
  - Published: 2022-01-13
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-01-13
- Finding
  - Meeting people's communication needs
  - Published: 2022-01-13
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-01-13

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-01-13
- Finding
  - Preventing and controlling infection
  - Published: 2022-01-13
- Finding
  - Using medicines safely
  - Published: 2022-01-13
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-01-13
- Finding
  - Staffing and recruitment
  - Published: 2022-01-13
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-01-13

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-01-13
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-01-13
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-01-13
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-01-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9200750786

HomeCare Compass is an independent guide and is not affiliated with the CQC.