# Creative Care (Leicester)

*Operated by Creative Care (Leicester) Limited.*

Creative Care (Leicester) is a CQC-regulated home-care agency in Leicester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 04/11/2022

## Practical info

- Postcode: LE5 2DG
- Local authority: Leicester
- Region: East Midlands
- City: Leicester
- Last CQC check: 04/Nov/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-11-04
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-11-04
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-11-04

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-11-04
- Finding
  - Supporting people to live healthier lives and access healthcare
  - Published: 2022-11-04
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-11-04
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-11-04
- Finding
  - Assessing people's needs and choices
  - Published: 2022-11-04

### Other

- Finding
  - Evidence: Strong partnership working with health and social care professionals
  - Published: 2022-11-04
- Finding
  - Evidence: Positive, proactive leadership with effective quality assurance audits
  - Published: 2022-11-04
- Finding
  - Evidence: Accessible information provided (e.g. pictorial guides and complaints procedures)
  - Published: 2022-11-04
- Finding
  - Evidence: Kind, compassionate staff who promote dignity, privacy and independence
  - Published: 2022-11-04
- Finding
  - Evidence: Working within MCA principles with appropriate legal authorisations in place
  - Published: 2022-11-04
- Finding
  - Evidence: Robust induction and varied training enabling staff to meet complex needs
  - Published: 2022-11-04
- Finding
  - Evidence: Safe medicines administration with appropriate PRN and covert protocols
  - Published: 2022-11-04

### responsive

- Finding
  - End of life care and support
  - Published: 2022-11-04
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-11-04
- Finding
  - Meeting people's communication needs
  - Published: 2022-11-04
- Finding
  - Planning personalised care to meet needs and preferences
  - Published: 2022-11-04

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-11-04
- Finding
  - Preventing and controlling infection
  - Published: 2022-11-04
- Finding
  - Using medicines safely
  - Published: 2022-11-04
- Finding
  - Staffing and recruitment
  - Published: 2022-11-04
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-11-04
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-11-04

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-11-04
- Finding
  - Engaging and involving people, public and staff
  - Published: 2022-11-04
- Finding
  - Clear roles, governance and continuous learning
  - Published: 2022-11-04
- Finding
  - Duty of candour
  - Published: 2022-11-04
- Finding
  - Promoting a positive, person-centred culture
  - Published: 2022-11-04

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9192857195

HomeCare Compass is an independent guide and is not affiliated with the CQC.