# Home Instead Ascot, Camberley & Wokingham

*Operated by Martin Care Services Ltd.*

Home Instead Ascot, Camberley & Wokingham is a CQC-regulated home-care agency in Bracknell.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Outstanding |
| Well-led | Good |

Rating published: 08/02/2020

## Practical info

- Postcode: RG42 3JP
- Registered manager: Scott, Carly
- Local authority: Bracknell Forest
- Region: South East
- City: Bracknell
- Last CQC check: 08/Feb/2020 - 00:00

## Inspection findings

### caring

- Finding
  - Confidentiality and privacy
  - Published: 2021-10-30
- Finding
  - Dignity, respect and independence
  - Published: 2021-10-30
- Finding
  - Kindness and relationships with people
  - Published: 2021-10-30

### effective

- Finding
  - Nutrition, hydration and health monitoring
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act and consent
  - Published: 2021-10-30
- Finding
  - Supervision and appraisal
  - Published: 2021-10-30
- Finding
  - Induction, training and staff support
  - Published: 2021-10-30
- Finding
  - Continuity of care and regular staff
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Open management culture with out-of-hours cover, regular staff meetings on consecutive days to maximise attendance.
  - Published: 2021-10-30
- Finding
  - Evidence: Medication administration records were audited regularly; medicines managed safely with trained and competency-assessed staff.
  - Published: 2021-10-30
- Finding
  - Evidence: Independent annual satisfaction surveys distributed to people, families, professionals and staff; results shared with action plans.
  - Published: 2021-10-30
- Finding
  - Evidence: Complaints were investigated promptly with apologies, refunds where appropriate, and follow-up observation of implicated staff.
  - Published: 2021-10-30
- Finding
  - Evidence: Care plans were co-produced with people and relatives, regularly reviewed, and updated changes communicated promptly to care workers.
  - Published: 2021-10-30
- Finding
  - Evidence: Regular spot checks, online competency tests, supervision and annual appraisals ensured staff practice was continuously assessed.
  - Published: 2021-10-30
- Finding
  - Evidence: Provider ran Dementia Friends courses, a Carer Support Group, and created a Dementia Action Alliance to improve community support.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff were introduced to new clients before providing care and shadowed experienced colleagues during induction.
  - Published: 2021-10-30

### responsive

- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Care planning and review
  - Published: 2021-10-30
- Finding
  - Dementia initiatives and social isolation prevention
  - Published: 2021-10-30
- Finding
  - Care worker matching and person-centred engagement
  - Published: 2021-10-30
- Finding
  - Flexibility and responsiveness to changing needs
  - Published: 2021-10-30

### safe

- Finding
  - Medication management
  - Published: 2021-10-30
- Finding
  - Recruitment and pre-employment checks
  - Published: 2021-10-30
- Finding
  - Risk assessments and incident learning
  - Published: 2021-10-30
- Finding
  - Safeguarding and recognising abuse
  - Published: 2021-10-30
- Finding
  - Staffing reliability and missed visits
  - Published: 2021-10-30

### well_led

- Finding
  - Record keeping and audit
  - Published: 2021-10-30
- Finding
  - Engagement with people, relatives and professionals
  - Published: 2021-10-30
- Finding
  - Quality monitoring and governance systems
  - Published: 2021-10-30
- Finding
  - Leadership culture and staff support
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-918763522

HomeCare Compass is an independent guide and is not affiliated with the CQC.