# Serve Homecare

*Operated by Serve Home Care Ltd..*

Serve Homecare is a CQC-regulated home-care agency in Stevenage.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 30/11/2022

## Practical info

- Postcode: SG1 3LL
- Registered manager: Cormano, Cameron
- Local authority: Hertfordshire
- Region: East
- City: Stevenage
- Last CQC check: 30/Nov/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Registered manager understood duty of candour responsibilities
  - Published: 2022-11-30
- Finding
  - Evidence: Partnership working with district nurses, physiotherapists and local care providers association
  - Published: 2022-11-30
- Finding
  - Evidence: Effective learning from incidents shared with staff via multiple channels
  - Published: 2022-11-30
- Finding
  - Evidence: Audits across all key areas including COVID-19, staff competency, care plans and medicines
  - Published: 2022-11-30
- Finding
  - Evidence: Strong positive culture reported by staff, with good communication and support from management
  - Published: 2022-11-30
- Finding
  - Evidence: Robust infection control practices including PPE use and spot checks by management
  - Published: 2022-11-30
- Finding
  - Evidence: Staff were trained in medicines management and competency assessments were completed
  - Published: 2022-11-30
- Finding
  - Evidence: People and relatives reported feeling safe and well supported, with no missed or shortened visits
  - Published: 2022-11-30
- **person_centred_care** _(minor)_
  - Evidence: There were mixed views from people and relatives in relation to if they were asked for their feedback.
  - Published: 2022-11-30
- **staff_competency** _(minor)_
  - Evidence: Some people felt that some staff needed more life skills, to be aware of things such as how water bowls can damage a polished table and general tidying up.
  - Published: 2022-11-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9182754117

HomeCare Compass is an independent guide and is not affiliated with the CQC.