# Divine Comfort Care Services

*Operated by Divine Comfort Care Services Ltd.*

Divine Comfort Care Services is a CQC-regulated home-care agency in Grays.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 05/08/2022

## Practical info

- Postcode: RM17 6DU
- Registered manager: Aikhomu, Joy
- Local authority: Thurrock
- Region: East
- City: Grays
- Last CQC check: 05/Aug/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Is the service caring?
  - Published: 2022-08-05

### effective

- Finding
  - Is the service effective?
  - Published: 2022-08-05

### Other

- Finding
  - Evidence: Clear understanding of duty of candour and CQC reporting responsibilities
  - Published: 2022-08-05
- Finding
  - Evidence: Registered manager worked closely with people and relatives to tailor care and gather feedback via surveys
  - Published: 2022-08-05
- Finding
  - Evidence: Consistent team of staff allocated to people, supporting continuity of care
  - Published: 2022-08-05
- Finding
  - Evidence: Risk assessments and care plans were up to date and person-centred
  - Published: 2022-08-05
- Finding
  - Evidence: Staff received appropriate training including safeguarding, infection control and the Care Certificate
  - Published: 2022-08-05
- Finding
  - Evidence: Positive feedback from people and relatives, e.g. 'They do a good job.'
  - Published: 2022-08-05
- **other** _(minor)_
  - Evidence: Minor improvements were needed to staff recruitment files to ensure they met regulation.
  - Published: 2022-08-05

### responsive

- Finding
  - Is the service responsive?
  - Published: 2022-08-05

### safe

- Finding
  - Is the service safe?
  - Published: 2022-08-05

### well_led

- Finding
  - Is the service well-led?
  - Published: 2022-08-05

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9176574845

HomeCare Compass is an independent guide and is not affiliated with the CQC.