# RBK Solution Ltd

RBK Solution Ltd is a CQC-regulated home-care agency in Mitcham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 24/01/2025

## Practical info

- Postcode: CR4 3HD
- Registered manager: Kalemera, Restituta
- Local authority: Merton
- Region: London
- City: Mitcham
- Last CQC check: 24/Jan/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-08-03
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-08-03
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-08-03

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-08-03
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-08-03
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-08-03
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-08-03
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-08-03

### Other

- Finding
  - Evidence: Complaints logged, responded to appropriately and used to improve the service
  - Published: 2022-08-03
- Finding
  - Evidence: Effective use of PPE and adherence to current best practice infection control guidelines
  - Published: 2022-08-03
- Finding
  - Evidence: Open, inclusive culture with approachable registered manager and partnership working with external professionals
  - Published: 2022-08-03
- Finding
  - Evidence: Safeguarding systems in place; staff knew how to recognise and report abuse
  - Published: 2022-08-03
- Finding
  - Evidence: People's cultural, spiritual and equality needs respected and considered in staff matching
  - Published: 2022-08-03
- Finding
  - Evidence: Person-centred care plans tailored to individual needs, preferences and routines
  - Published: 2022-08-03
- Finding
  - Evidence: Staff treated people with kindness, dignity and respect; relatives described care as 'exemplary'
  - Published: 2022-08-03
- Finding
  - Evidence: Continuity of care from a small group of dedicated, punctual staff familiar with people's needs
  - Published: 2022-08-03

### responsive

- Finding
  - End of life care and support
  - Published: 2022-08-03
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-08-03
- Finding
  - Meeting people's communication needs
  - Published: 2022-08-03
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2022-08-03

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-08-03
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-08-03
- Finding
  - Using medicines safely
  - Published: 2022-08-03
- Finding
  - Preventing and controlling infection
  - Published: 2022-08-03
- Finding
  - Staffing and recruitment
  - Published: 2022-08-03
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-08-03

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-08-03
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-08-03
- Finding
  - Planning and promoting person-centred, high-quality care and support; and how the provider understands and acts on duty of candour responsibility
  - Published: 2022-08-03
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; continuous learning and improving care
  - Published: 2022-08-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9156266666

HomeCare Compass is an independent guide and is not affiliated with the CQC.