# Whetstone Office

*Operated by Nationwide Care (Finchley) Limited.*

Whetstone Office is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 10/03/2023

## Practical info

- Postcode: N20 9BH
- Registered manager: Yatally, Faranaz
- Local authority: Barnet
- Region: London
- City: London
- Last CQC check: 10/Mar/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Staff supported people to have regular reviews of their medicines, reducing risk of over-medication.
  - Published: 2023-03-10
- Finding
  - Evidence: Service worked effectively in partnership with local learning disability teams, psychiatrists, GPs and local authorities.
  - Published: 2023-03-10
- Finding
  - Evidence: Open and fair culture with person-centred, empowering approach; overwhelmingly positive feedback from relatives.
  - Published: 2023-03-10
- Finding
  - Evidence: Quality assurance systems had identified and addressed most issues found at the last inspection.
  - Published: 2023-03-10
- Finding
  - Evidence: Risk assessments were detailed, personalised and contained clear instructions covering a wide range of areas.
  - Published: 2023-03-10
- Finding
  - Evidence: Enough staff were deployed to meet people's needs safely, with people supported by a regular staff team.
  - Published: 2023-03-10
- Finding
  - Evidence: People received their medicines as prescribed and staff were trained and assessed as competent to administer medicines.
  - Published: 2023-03-10
- **governance** _(minor)_
  - Evidence: Gaps in staff employment histories were not always explored.
  - Published: 2023-03-10
- **record_keeping** _(moderate)_
  - Evidence: references for some staff contained discrepancies... employment dates on one reference differed from the dates stated by the staff member in their employment history.
  - Published: 2023-03-10
- **safeguarding** _(critical)_
  - Evidence: an allegation of abuse was made a few months prior to the inspection which CQC had not been notified of.
  - Published: 2023-03-10

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-03-10
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-03-10
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-10
- Finding
  - Using medicines safely; Preventing and controlling infection
  - Published: 2023-03-10
- Finding
  - Staffing and recruitment
  - Published: 2023-03-10

### well_led

- Finding
  - Working in partnership with others; duty of candour
  - Published: 2023-03-10
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-03-10
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-03-10
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-03-10

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9125193480

HomeCare Compass is an independent guide and is not affiliated with the CQC.