# Time For You

*Operated by PA Services For You Limited.*

Time For You is a CQC-regulated home-care agency in Crawley.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 27/01/2022

## Practical info

- Postcode: RH10 1BQ
- Registered manager: Walker, Lucinda
- Local authority: West Sussex
- Region: South East
- City: Crawley
- Last CQC check: 27/Jan/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-08-11
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-08-11
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-08-11

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-08-11
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-08-11
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-08-11
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-08-11
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-08-11

### Other

- Finding
  - Evidence: Regular feedback surveys, staff supervisions every three months, and a lessons learnt log supported continuous improvement.
  - Published: 2023-08-11
- Finding
  - Evidence: Strong partnership working with specialist healthcare professionals, social services and external agencies.
  - Published: 2023-08-11
- Finding
  - Evidence: Medicines were managed safely with creative solutions to support independence, including daily telephone prompts and pharmacy destruction of missed doses.
  - Published: 2023-08-11
- Finding
  - Evidence: Open and empowering leadership culture with accessible on-call management and proactive duty of candour practice.
  - Published: 2023-08-11
- Finding
  - Evidence: Robust multi-stage assessment process involving contact with healthcare professionals prior to care commencement.
  - Published: 2023-08-11
- Finding
  - Evidence: The service demonstrated compliance with Right Support, Right Care, Right Culture principles for autistic people and those with learning disabilities.
  - Published: 2023-08-11
- Finding
  - Evidence: Care plans were highly personalised, including personal statements and 'perfect day' descriptions authored by people and their families.
  - Published: 2023-08-11
- Finding
  - Evidence: Staff were intentionally matched with people based on personality, preference and skill set, ensuring continuity and strong relationships.
  - Published: 2023-08-11

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-08-11
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-08-11
- Finding
  - Meeting people's communication needs
  - Published: 2023-08-11
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-08-11

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-08-11
- Finding
  - Preventing and controlling infection
  - Published: 2023-08-11
- Finding
  - Using medicines safely
  - Published: 2023-08-11
- Finding
  - Staffing and recruitment
  - Published: 2023-08-11
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-08-11

### well_led

- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-08-11
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-08-11
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-08-11

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9120294163

HomeCare Compass is an independent guide and is not affiliated with the CQC.