# Leicester

*Operated by Seven Steps Healthcare Limited.*

Leicester is a CQC-regulated home-care agency in Leicester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 24/03/2022

## Practical info

- Postcode: LE2 5LQ
- Registered manager: Zano, Victor
- Local authority: Leicestershire
- Region: East Midlands
- City: Leicester
- Last CQC check: 24/Mar/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-03-24
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-03-24
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-03-24

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-03-24
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-03-24
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-03-24
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-03-24
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-03-24

### Other

- Finding
  - Evidence: Service demonstrated meeting Right Support, Right Care, Right Culture principles.
  - Published: 2022-03-24
- Finding
  - Evidence: Effective infection prevention and control with ample PPE and regular staff testing.
  - Published: 2022-03-24
- Finding
  - Evidence: Provider worked collaboratively with other professionals such as occupational therapists and social workers.
  - Published: 2022-03-24
- Finding
  - Evidence: Staff were kind and compassionate, promoting dignity, privacy and independence.
  - Published: 2022-03-24
- Finding
  - Evidence: Care was person-centred, flexible and tailored, with relatives describing the service as 'very flexible'.
  - Published: 2022-03-24
- Finding
  - Evidence: Staff were skilled, experienced and received regular supervision described as 'constructive'.
  - Published: 2022-03-24

### responsive

- Finding
  - End of life care and support
  - Published: 2022-03-24
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-03-24
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-03-24
- Finding
  - Meeting people's communication needs
  - Published: 2022-03-24
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-03-24

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-03-24
- Finding
  - Preventing and controlling infection
  - Published: 2022-03-24
- Finding
  - Using medicines safely
  - Published: 2022-03-24
- Finding
  - Staffing and recruitment
  - Published: 2022-03-24
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-03-24
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-03-24

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-03-24
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-03-24
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-03-24
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-03-24
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; continuous learning and improving care
  - Published: 2022-03-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9116468520

HomeCare Compass is an independent guide and is not affiliated with the CQC.