# Symbiosis House

*Operated by Symbiosis Care Limited.*

Symbiosis House is a CQC-regulated home-care agency in Bedford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 28/01/2022

## Practical info

- Postcode: MK40 2FG
- Registered manager: Bond, Ian
- Local authority: Bedford
- Region: East
- City: Bedford
- Last CQC check: 28/Jan/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-01-28
- Finding
  - Ensuring people are well treated and supported; respecting equality, dignity and independence
  - Published: 2022-01-28

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-01-28
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-01-28
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-01-28
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-01-28
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-01-28

### Other

- Finding
  - Evidence: Service meeting underpinning principles of Right Support, Right Care, Right Culture
  - Published: 2022-01-28
- Finding
  - Evidence: Quality assurance processes with audits, observations and a service improvement plan
  - Published: 2022-01-28
- Finding
  - Evidence: Open, transparent leadership culture with regular supervision and staff feedback
  - Published: 2022-01-28
- Finding
  - Evidence: Staff knowledgeable of MCA principles and best interest decision-making
  - Published: 2022-01-28
- Finding
  - Evidence: Person-centred care plans developed with individuals and families
  - Published: 2022-01-28
- Finding
  - Evidence: Strong infection control practices including PPE use, COVID-19 testing and vaccination encouragement
  - Published: 2022-01-28

### responsive

- Finding
  - End of life care and support
  - Published: 2022-01-28
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-01-28
- Finding
  - Supporting people to develop and maintain relationships and follow interests
  - Published: 2022-01-28
- Finding
  - Meeting people's communication needs
  - Published: 2022-01-28
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-01-28

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-01-28
- Finding
  - Preventing and controlling infection
  - Published: 2022-01-28
- Finding
  - Using medicines safely
  - Published: 2022-01-28
- Finding
  - Staffing and recruitment
  - Published: 2022-01-28
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-01-28
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-01-28

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-01-28
- Finding
  - Continuous learning and improving care
  - Published: 2022-01-28
- Finding
  - Engaging and involving people, the public and staff
  - Published: 2022-01-28
- Finding
  - Managers and staff clear about roles, quality, risks and regulatory requirements
  - Published: 2022-01-28
- Finding
  - Duty of candour - being open and honest when things go wrong
  - Published: 2022-01-28
- Finding
  - Promoting a positive, person-centred, open and empowering culture
  - Published: 2022-01-28

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9116350495

HomeCare Compass is an independent guide and is not affiliated with the CQC.