# SureCare Batley & Wakefield

*Operated by Yorkshire Care Services Ltd.*

SureCare Batley & Wakefield is a CQC-regulated home-care agency in Batley.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 02/02/2023

## Practical info

- Postcode: WF17 8PD
- Registered manager: Dunbar, Jemma
- Local authority: Kirklees
- Region: Yorkshire & Humberside
- City: Batley
- Last CQC check: 02/Feb/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-02-02
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-02-02
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-02-02

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-02-02
- Finding
  - Supporting people to eat and drink enough; Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-02-02
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-02-02
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law; Staff working with other agencies
  - Published: 2023-02-02

### Other

- Finding
  - Evidence: Provider sought regular feedback from people and staff to improve service quality.
  - Published: 2023-02-02
- Finding
  - Evidence: The registered manager understood their roles and responsibilities and had a detailed action plan for improvement.
  - Published: 2023-02-02
- Finding
  - Evidence: Referrals to appropriate health professionals were made in a timely manner.
  - Published: 2023-02-02
- Finding
  - Evidence: Infection control was effectively managed with training and regular spot checks.
  - Published: 2023-02-02
- Finding
  - Evidence: Safe recruitment practices were followed.
  - Published: 2023-02-02
- Finding
  - Evidence: Staff felt well supported, valued and enjoyed working for the provider.
  - Published: 2023-02-02
- Finding
  - Evidence: People were involved in care planning and regular reviews, with relatives also given opportunity to contribute.
  - Published: 2023-02-02
- Finding
  - Evidence: Care plans were person-centred and included detailed task lists tailored to individual needs.
  - Published: 2023-02-02
- Finding
  - Evidence: Staff treated people with dignity, respect and compassion, consistently confirmed by people and relatives.
  - Published: 2023-02-02
- **communication_with_families** _(minor)_
  - Evidence: People said they were not informed of changes to their care visits such as staff changes or times.
  - Published: 2023-02-02
- **governance** _(moderate)_
  - Evidence: Monitoring systems were in place however these did not ensure the managers were able to oversee the quality of the service.
  - Published: 2023-02-02

### responsive

- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-02-02
- Finding
  - Meeting people's communication needs
  - Published: 2023-02-02
- Finding
  - End of life care and support
  - Published: 2023-02-02
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-02-02

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-02-02
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-02-02
- Finding
  - Using medicines safely
  - Published: 2023-02-02
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-02-02
- Finding
  - Staffing and recruitment
  - Published: 2023-02-02

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2023-02-02
- Finding
  - Duty of candour; Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
  - Published: 2023-02-02
- Finding
  - Promoting a positive culture; Continuous learning and improving care
  - Published: 2023-02-02

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9114923915

HomeCare Compass is an independent guide and is not affiliated with the CQC.