# Excellence Home Care

*Operated by Excellence Home Care Ltd.*

Excellence Home Care is a CQC-regulated home-care agency in Durham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 07/09/2022

## Practical info

- Postcode: DH7 8ER
- Registered manager: Hagon, Christine
- Local authority: County Durham
- Region: North East
- City: Durham
- Last CQC check: 07/Sep/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-09-07
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-09-07
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-09-07

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-09-07
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-09-07
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-09-07
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-09-07
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-09-07

### Other

- Finding
  - Evidence: Quality assurance systems in place with plans to develop a peer review and internal compliance role
  - Published: 2022-09-07
- Finding
  - Evidence: Person reported feeling safe, treated with dignity, and supported to maintain independence and friendships
  - Published: 2022-09-07
- Finding
  - Evidence: Positive culture promoted by the nominated individual; staff felt well supported
  - Published: 2022-09-07
- Finding
  - Evidence: Staff trained in safeguarding, MCA, infection prevention and control, and medicines administration
  - Published: 2022-09-07
- Finding
  - Evidence: Care visits always happened as planned and on time, with contingencies in place
  - Published: 2022-09-07
- Finding
  - Evidence: Robust recruitment checks, in-depth induction, and ongoing supervision and training
  - Published: 2022-09-07

### responsive

- Finding
  - End of life care and support
  - Published: 2022-09-07
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-09-07
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-09-07
- Finding
  - Meeting people's communication needs
  - Published: 2022-09-07
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-09-07

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-09-07
- Finding
  - Preventing and controlling infection
  - Published: 2022-09-07
- Finding
  - Using medicines safely
  - Published: 2022-09-07
- Finding
  - Staffing and recruitment
  - Published: 2022-09-07
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-09-07
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-09-07

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-09-07
- Finding
  - Engaging and involving people, public and staff; continuous learning and improving care
  - Published: 2022-09-07
- Finding
  - Managers and staff understanding roles, quality, risks and regulatory requirements
  - Published: 2022-09-07
- Finding
  - Duty of candour
  - Published: 2022-09-07
- Finding
  - Promoting a positive person-centred, open, inclusive and empowering culture
  - Published: 2022-09-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9114501405

HomeCare Compass is an independent guide and is not affiliated with the CQC.