# Woodgate Park

*Operated by Lincoln House Care Home Ltd.*

Woodgate Park is a CQC-regulated home-care agency in Dereham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 28/07/2023

## Practical info

- Postcode: NR20 4FN
- Registered manager: Southam, Aimee
- Local authority: Norfolk
- Region: East
- City: Dereham
- Last CQC check: 28/Jul/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-07-28
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-07-28
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-07-28

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-07-28
- Finding
  - Staff working with other agencies; supporting people to live healthier lives
  - Published: 2023-07-28
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-07-28
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-07-28

### Other

- Finding
  - Evidence: Open and transparent culture with duty of candour understood and embedded in practice.
  - Published: 2023-07-28
- Finding
  - Evidence: Robust safeguarding policies and infection prevention and control measures were in place.
  - Published: 2023-07-28
- Finding
  - Evidence: Effective governance and quality assurance systems in place, with active regional management oversight.
  - Published: 2023-07-28
- Finding
  - Evidence: Strong person-centred culture with consistent, kind, and dignified care delivery reported by all people and relatives.
  - Published: 2023-07-28
- Finding
  - Evidence: Staff were well-trained, competent, and supported through regular supervision and performance reviews.
  - Published: 2023-07-28
- Finding
  - Evidence: Comprehensive risk assessments and care plans were in place, regularly reviewed and co-produced with people and relatives.
  - Published: 2023-07-28
- Finding
  - Evidence: People felt safe and praised care staff highly; no missed calls reported and staff demonstrated excellent time-keeping.
  - Published: 2023-07-28
- **medication_management** _(minor)_
  - Evidence: We discussed with the registered manager about ensuring the information on the forms was clear and detailed to ensure consistency.
  - Published: 2023-07-28

### responsive

- Finding
  - End of life care and support
  - Published: 2023-07-28
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-07-28
- Finding
  - Meeting people's communication needs
  - Published: 2023-07-28
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-07-28

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-07-28
- Finding
  - Preventing and controlling infection
  - Published: 2023-07-28
- Finding
  - Using medicines safely
  - Published: 2023-07-28
- Finding
  - Staffing and recruitment
  - Published: 2023-07-28
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-07-28
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-07-28

### well_led

- Finding
  - Engaging and involving people; continuous learning and improving care; working in partnership with others
  - Published: 2023-07-28
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-07-28
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-07-28
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-07-28

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9110949823

HomeCare Compass is an independent guide and is not affiliated with the CQC.