# My Homecare Bristol

*Operated by In Faith Care Ltd.*

My Homecare Bristol is a CQC-regulated home-care agency in Bristol.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 28/04/2022

## Practical info

- Postcode: BS32 4NQ
- Registered manager: Majaladi, Ashish
- Local authority: South Gloucestershire
- Region: South West
- City: Bristol
- Last CQC check: 28/Apr/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-04-28
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-04-28
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-04-28

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-04-28
- Finding
  - Staff working with other agencies and supporting people to access healthcare services
  - Published: 2022-04-28
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-04-28
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-04-28
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-04-28

### Other

- Finding
  - Evidence: Appropriate PPE and infection control practices during the pandemic
  - Published: 2022-04-28
- Finding
  - Evidence: Good partnership working with local authorities, GPs, district nurses and safeguarding teams
  - Published: 2022-04-28
- Finding
  - Evidence: Quality assurance systems with audits and policy reviews in place
  - Published: 2022-04-28
- Finding
  - Evidence: Strong management culture; manager and provider praised by staff and people
  - Published: 2022-04-28
- Finding
  - Evidence: Effective communication systems including handovers, daily records and weekly 'ring around Fridays'
  - Published: 2022-04-28
- Finding
  - Evidence: Continuity of staff and thoughtful matching of staff to people
  - Published: 2022-04-28

### responsive

- Finding
  - End of life care and support
  - Published: 2022-04-28
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-04-28
- Finding
  - Meeting people's communication needs
  - Published: 2022-04-28
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-04-28
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2022-04-28

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-04-28
- Finding
  - Preventing and controlling infection
  - Published: 2022-04-28
- Finding
  - Using medicines safely
  - Published: 2022-04-28
- Finding
  - Staffing and recruitment
  - Published: 2022-04-28
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-04-28
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-04-28

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-04-28
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-04-28
- Finding
  - Duty of candour
  - Published: 2022-04-28
- Finding
  - Managers and staff being clear about roles, understanding quality performance, risks and regulatory requirements
  - Published: 2022-04-28
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-04-28

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9106029215

HomeCare Compass is an independent guide and is not affiliated with the CQC.