# Kaplan Care Dartford

*Operated by Kaplan Care Limited.*

Kaplan Care Dartford is a CQC-regulated home-care agency in Dartford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Requires improvement |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 03/03/2025

## Practical info

- Postcode: DA2 6QD
- Registered manager: Thapa, Sheela
- Local authority: Kent
- Region: South East
- City: Dartford
- Last CQC check: 03/Mar/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-07-15
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-07-15
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-07-15

### effective

- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-07-15
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-07-15
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-07-15
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-07-15
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-07-15

### Other

- Finding
  - Evidence: Open culture with staff feeling well supported and able to raise concerns
  - Published: 2022-07-15
- Finding
  - Evidence: Management team worked with occupational therapists, GPs and community nurses when needed
  - Published: 2022-07-15
- Finding
  - Evidence: Staff treated people with dignity and respected their privacy and independence
  - Published: 2022-07-15
- Finding
  - Evidence: Staff had access to enough PPE and followed government COVID-19 guidance
  - Published: 2022-07-15
- Finding
  - Evidence: Effective safeguarding systems in place; concerns reported to the local authority
  - Published: 2022-07-15
- Finding
  - Evidence: Staff were described as kind, caring and supportive, with positive feedback from people and relatives
  - Published: 2022-07-15
- **leadership** _(moderate)_
  - Evidence: service management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
  - Published: 2022-07-15
- **incident_learning** _(moderate)_
  - Evidence: records showed that one person's relative reported the person had fallen. The provider had not updated the care plan for the person to alert staff that the person was at risk of falls.
  - Published: 2022-07-15
- **missed_or_late_visits** _(moderate)_
  - Evidence: People and relatives told us staff were often late and they were not informed, which was frustrating.
  - Published: 2022-07-15

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-07-15
- Finding
  - Meeting people's communication needs
  - Published: 2022-07-15
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-07-15

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-07-15
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-15
- Finding
  - Staffing and recruitment
  - Published: 2022-07-15
- Finding
  - Using medicines safely
  - Published: 2022-07-15
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-07-15

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-07-15
- Finding
  - Engaging and involving people, the public and staff
  - Published: 2022-07-15
- Finding
  - Duty of candour
  - Published: 2022-07-15
- Finding
  - Promoting a positive, person-centred, open and empowering culture
  - Published: 2022-07-15
- Finding
  - Managers and staff being clear about their roles; understanding quality, risk and regulatory requirements; continuous learning
  - Published: 2022-07-15

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9104134215

HomeCare Compass is an independent guide and is not affiliated with the CQC.