# Potens Dipton Supported Living and Outreach

*Operated by Potensial Limited.*

Potens Dipton Supported Living and Outreach is a CQC-regulated home-care agency in Durham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 14/06/2022

## Practical info

- Postcode: DH7 8EJ
- Registered manager: Sanders, Kelly
- Local authority: County Durham
- Region: North East
- City: Durham
- Last CQC check: 14/Jun/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-07-05
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-07-05
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-07-05

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-07-05
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-07-05
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-07-05
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-07-05
- Finding
  - Adapting service, design, decoration to meet people's needs
  - Published: 2022-07-05
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-07-05

### Other

- Finding
  - Evidence: People supported to develop independence skills and pursue interests in the community
  - Published: 2022-07-05
- Finding
  - Evidence: Culturally appropriate care promoting equality and diversity
  - Published: 2022-07-05
- Finding
  - Evidence: Visible, approachable management with effective governance processes
  - Published: 2022-07-05
- Finding
  - Evidence: Strong communication support including audio and pictorial formats per Accessible Information Standard
  - Published: 2022-07-05

### responsive

- Finding
  - End of life care and support
  - Published: 2022-07-05
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-07-05
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-07-05
- Finding
  - Meeting people's communication needs
  - Published: 2022-07-05
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-07-05

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-07-05
- Finding
  - Preventing and controlling infection
  - Published: 2022-07-05
- Finding
  - Using medicines safely
  - Published: 2022-07-05
- Finding
  - Staffing and recruitment
  - Published: 2022-07-05
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-07-05
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-05

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-07-05
- Finding
  - Continuous learning and improving care
  - Published: 2022-07-05
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-07-05
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-07-05
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-07-05
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-07-05

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9085265437

HomeCare Compass is an independent guide and is not affiliated with the CQC.