# Shaw Care SW Limited

Shaw Care SW Limited is a CQC-regulated home-care agency in Weston-super-mare.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 01/10/2022

## Practical info

- Postcode: BS23 3NW
- Registered manager: Shaw, Tanya
- Local authority: North Somerset
- Region: South West
- City: Weston-super-mare
- Last CQC check: 01/Oct/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-10-01
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-10-01

### effective

- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-10-01
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-10-01
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-10-01
- Finding
  - Assessing people's needs and choices
  - Published: 2022-10-01
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-10-01

### Other

- Finding
  - Evidence: Positive, person-centred culture promoted by registered manager
  - Published: 2022-10-01
- Finding
  - Evidence: Very low staff turnover supporting consistent care
  - Published: 2022-10-01
- Finding
  - Evidence: Strong communication adapted to non-verbal service users (objects, pictures, gestures)
  - Published: 2022-10-01
- Finding
  - Evidence: Effective induction, Care Certificate training and regular supervision
  - Published: 2022-10-01
- Finding
  - Evidence: Person-centred care promoting independence, choice and community access
  - Published: 2022-10-01
- Finding
  - Evidence: Staff trained in safeguarding and confident to report concerns
  - Published: 2022-10-01
- Finding
  - Evidence: Safe medicines management with locked storage, complete MARs and body maps for topical creams
  - Published: 2022-10-01
- Finding
  - Evidence: Robust recruitment with enhanced DBS checks and references
  - Published: 2022-10-01
- **communication_with_families** _(minor)_
  - Evidence: There were annual surveys for people and their relatives for feedback. The surveys were a tick box form; we were told the registered manager intended to improve the surveys
  - Published: 2022-10-01

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-10-01
- Finding
  - Supporting people to develop and maintain relationships and follow interests
  - Published: 2022-10-01
- Finding
  - Meeting people's communication needs
  - Published: 2022-10-01
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-10-01

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-10-01
- Finding
  - Preventing and controlling infection
  - Published: 2022-10-01
- Finding
  - Using medicines safely
  - Published: 2022-10-01
- Finding
  - Staffing and recruitment
  - Published: 2022-10-01
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-10-01
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-10-01

### well_led

- Finding
  - Working in partnership with others; continuous learning and improving care
  - Published: 2022-10-01
- Finding
  - Engaging and involving people, public and staff
  - Published: 2022-10-01
- Finding
  - Managers and staff clear about roles, quality, risks and duty of candour
  - Published: 2022-10-01
- Finding
  - Promoting a positive, person-centred, open and inclusive culture
  - Published: 2022-10-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9084438990

HomeCare Compass is an independent guide and is not affiliated with the CQC.