# Diamond Care Solutions Ltd

Diamond Care Solutions Ltd is a CQC-regulated home-care agency in Nottingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 11/01/2022

## Practical info

- Postcode: NG16 3AQ
- Registered manager: Mpofu, Anne
- Local authority: Nottinghamshire
- Region: East Midlands
- City: Nottingham
- Last CQC check: 11/Jan/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Open and transparent approach when things went wrong, with appropriate CQC notifications made
  - Published: 2022-04-15
- Finding
  - Evidence: Specialised end of life care provided sensitively, valued by families
  - Published: 2022-04-15
- Finding
  - Evidence: Person-centred culture promoted by a committed registered manager with positive feedback from relatives
  - Published: 2022-04-15
- Finding
  - Evidence: Strong relationships with external health and social care agencies ensured continuity of care
  - Published: 2022-04-15
- Finding
  - Evidence: Medicines administered safely with regular monitoring of administration records
  - Published: 2022-04-15
- Finding
  - Evidence: Consistent staffing teams fostered familiarity and trust with people and their relatives
  - Published: 2022-04-15
- Finding
  - Evidence: Comprehensive care plans with regular reviews guided staff on how to support individuals effectively
  - Published: 2022-04-15
- Finding
  - Evidence: People were protected from abuse with effective safeguarding policies and staff trained from induction
  - Published: 2022-04-15
- **record_keeping** _(minor)_
  - Evidence: Minor issues with the provider's records of staff pre-employment recruitment checks were identified and raised with the registered manager.
  - Published: 2022-04-15

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9079215306

HomeCare Compass is an independent guide and is not affiliated with the CQC.