# Yourlife (Market Harborough)

*Operated by Yourlife Management Services Limited.*

Yourlife (Market Harborough) is a CQC-regulated home-care agency in Market Harborough.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 11/06/2022

## Practical info

- Postcode: LE16 7YH
- Registered manager: Pickard, Laura
- Local authority: Leicestershire
- Region: East Midlands
- City: Market Harborough
- Last CQC check: 11/Jun/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-06-13
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-06-13
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-06-13

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-06-13
- Finding
  - Staff working with other agencies; supporting access to healthcare
  - Published: 2022-06-13
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-06-13
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-06-13
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-06-13

### Other

- Finding
  - Evidence: Continuous learning approach, including action on staff feedback and exploring new equipment to support people after falls
  - Published: 2022-06-13
- Finding
  - Evidence: Good infection control and PPE practice in line with COVID-19 guidance
  - Published: 2022-06-13
- Finding
  - Evidence: Effective safeguarding knowledge and whistleblowing awareness among staff
  - Published: 2022-06-13
- Finding
  - Evidence: Strong, visible registered manager with open-door culture and embedded quality assurance systems
  - Published: 2022-06-13
- Finding
  - Evidence: Person-centred care with detailed care plans, 'This is Me' booklets and respect for cultural and religious needs
  - Published: 2022-06-13
- Finding
  - Evidence: Comprehensive staff induction including the Care Certificate, with positive feedback on training including dementia
  - Published: 2022-06-13

### responsive

- Finding
  - End of life care and support
  - Published: 2022-06-13
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-06-13
- Finding
  - Supporting people to develop and maintain relationships and follow interests
  - Published: 2022-06-13
- Finding
  - Meeting people's communication needs
  - Published: 2022-06-13
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-06-13

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-06-13
- Finding
  - Preventing and controlling infection
  - Published: 2022-06-13
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-06-13
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-06-13
- Finding
  - Using medicines safely
  - Published: 2022-06-13
- Finding
  - Staffing and recruitment
  - Published: 2022-06-13

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-06-13
- Finding
  - Continuous learning and improving care; engaging and involving people, public and staff
  - Published: 2022-06-13
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-06-13
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-06-13
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-06-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9074894217

HomeCare Compass is an independent guide and is not affiliated with the CQC.