# Caremark (Herefordshire and Forest of Dean)

*Operated by Farm and Forest Care Ltd.*

Caremark (Herefordshire and Forest of Dean) is a CQC-regulated home-care agency in Cinderford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 03/05/2023

## Practical info

- Postcode: GL14 2SE
- Registered manager: Baulch, Sophie
- Local authority: Gloucestershire
- Region: South West
- City: Cinderford
- Last CQC check: 03/May/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-05-20
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-05-20
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-05-20

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-05-20
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-05-20
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-05-20
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-05-20
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-05-20

### Other

- Finding
  - Evidence: Positive, open staff culture with staff feeling valued and motivated to provide high-quality care
  - Published: 2023-05-20
- Finding
  - Evidence: Robust quality assurance systems including audits, spot checks and regular feedback from people and relatives
  - Published: 2023-05-20
- Finding
  - Evidence: Strong, accessible leadership with registered manager and field care supervisor available at all times for staff support
  - Published: 2023-05-20
- Finding
  - Evidence: Care plans were personalised, developed in consultation with people and relatives, and reflected individual preferences
  - Published: 2023-05-20
- Finding
  - Evidence: Infection prevention and control was well managed with appropriate PPE use confirmed by people and relatives
  - Published: 2023-05-20
- Finding
  - Evidence: Staff were safely recruited with full pre-employment checks including DBS and references
  - Published: 2023-05-20
- Finding
  - Evidence: Medicines were managed and administered safely with regular competency checks on staff practice
  - Published: 2023-05-20
- Finding
  - Evidence: People felt safe with staff and received consistent care from regular carers who knew them well
  - Published: 2023-05-20

### responsive

- Finding
  - End of life care and support
  - Published: 2023-05-20
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-05-20
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-05-20

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-05-20
- Finding
  - Preventing and controlling infection
  - Published: 2023-05-20
- Finding
  - Using medicines safely
  - Published: 2023-05-20
- Finding
  - Staffing and recruitment
  - Published: 2023-05-20
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-05-20
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-05-20

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-05-20
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-05-20
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-05-20
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-05-20
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-05-20

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9074704180

HomeCare Compass is an independent guide and is not affiliated with the CQC.