# Integral Focus Support and Care Services

*Operated by Integral Focus Ltd.*

Integral Focus Support and Care Services is a CQC-regulated home-care agency in Barking.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 22/06/2022

## Practical info

- Postcode: IG11 7XW
- Registered manager: Akinduntire, Igbekele Job
- Local authority: Barking and Dagenham
- Region: London
- City: Barking
- Last CQC check: 22/Jun/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-07-16
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-07-16
- Finding
  - Ensuring people are well treated and supported; equality and diversity
  - Published: 2022-07-16

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-07-16
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-07-16
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-07-16
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-07-16
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-07-16

### Other

- Finding
  - Evidence: Staff felt supported with supervision and approachable management
  - Published: 2022-07-16
- Finding
  - Evidence: People supported to make decisions; mental capacity assessments carried out where needed
  - Published: 2022-07-16
- Finding
  - Evidence: Systems in place for infection prevention and control with PPE available
  - Published: 2022-07-16
- Finding
  - Evidence: Staff had received training in safeguarding and knew what actions to take to protect people from harm
  - Published: 2022-07-16
- Finding
  - Evidence: Care plans were person-centred, and people had control over when and how to be supported
  - Published: 2022-07-16
- Finding
  - Evidence: Staff treated people with kindness and respect
  - Published: 2022-07-16
- Finding
  - Evidence: Risk assessments were detailed and included people's personal situations and healthcare needs
  - Published: 2022-07-16
- **staff_training** _(minor)_
  - Evidence: some staff who had started work at the service recently were yet to complete some mandatory training.
  - Published: 2022-07-16

### responsive

- Finding
  - End of Life care and support
  - Published: 2022-07-16
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-07-16
- Finding
  - Meeting people's communication needs
  - Published: 2022-07-16
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-07-16

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-07-16
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-07-16
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-16
- Finding
  - Using medicines safely
  - Published: 2022-07-16
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-07-16
- Finding
  - Staffing and recruitment
  - Published: 2022-07-16

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-07-16
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-07-16
- Finding
  - Engaging and involving people using the service, the public and staff; Continuous learning and improving care
  - Published: 2022-07-16
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-07-16

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9074274900

HomeCare Compass is an independent guide and is not affiliated with the CQC.