# Beech Tree Total Care – Dover and Hythe

*Operated by Care at Home Services (South East) Limited.*

Beech Tree Total Care – Dover and Hythe is a CQC-regulated home-care agency in Hythe.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 21/04/2022

## Practical info

- Postcode: CT21 5AD
- Registered manager: Spinner, Bernadine
- Local authority: Kent
- Region: South East
- City: Hythe
- Last CQC check: 21/Apr/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-04-26
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-04-26
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-04-26

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-04-26
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-04-26
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-04-26
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-04-26
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-04-26

### Other

- Finding
  - Evidence: Sensitive end-of-life care with documented spiritual and cultural wishes
  - Published: 2022-04-26
- Finding
  - Evidence: Compliance with Accessible Information Standard (picture boards, large-print rotas)
  - Published: 2022-04-26
- Finding
  - Evidence: Open and supportive management culture with regular supervisions, spot checks and audits
  - Published: 2022-04-26
- Finding
  - Evidence: Good partnership working with GPs, district nurses and occupational therapists
  - Published: 2022-04-26
- Finding
  - Evidence: Promotion of independence, including reducing need for hoist use through joint working
  - Published: 2022-04-26
- Finding
  - Evidence: Positive feedback from people, relatives and health care professionals
  - Published: 2022-04-26
- Finding
  - Evidence: Strong infection prevention and control with consistent PPE availability and training
  - Published: 2022-04-26
- Finding
  - Evidence: Person-centred care plans co-written with people, reviewed regularly
  - Published: 2022-04-26

### responsive

- Finding
  - End of life care and support
  - Published: 2022-04-26
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-04-26
- Finding
  - Meeting people's communication needs
  - Published: 2022-04-26
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-04-26

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-04-26
- Finding
  - Preventing and controlling infection
  - Published: 2022-04-26
- Finding
  - Using medicines safely
  - Published: 2022-04-26
- Finding
  - Staffing and recruitment
  - Published: 2022-04-26
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-04-26
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-04-26

### well_led

- Finding
  - Working in partnership with others; continuous learning and improving care
  - Published: 2022-04-26
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-04-26
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; duty of candour
  - Published: 2022-04-26
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-04-26

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9073911497

HomeCare Compass is an independent guide and is not affiliated with the CQC.