# Home Instead Tyne Valley

*Operated by Tyne Valley Home Care LTD.*

Home Instead Tyne Valley is a CQC-regulated home-care agency in Newcastle Upon Tyne.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Outstanding |
| Responsive | Good |
| Well-led | Good |

Rating published: 25/02/2022

## Practical info

- Postcode: NE15 0NY
- Registered manager: Webb, Angela
- Local authority: Northumberland
- Region: North East
- City: Newcastle Upon Tyne
- Last CQC check: 25/Feb/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-02-25
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-02-25
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-02-25

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-02-25
- Finding
  - Staff working with other agencies; supporting people to live healthier lives and access healthcare
  - Published: 2022-02-25
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-02-25
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-02-25
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-02-25

### Other

- Finding
  - Evidence: High staff motivation, supportive culture with employee assistance programme and 'caregiver of the month' award
  - Published: 2022-02-25
- Finding
  - Evidence: Positive partnership working with healthcare professionals, social workers and community teams
  - Published: 2022-02-25
- Finding
  - Evidence: Strong family involvement via electronic care planning app providing access to care plans
  - Published: 2022-02-25
- Finding
  - Evidence: Person-centred care with minimum one-hour visits and accommodation of preferences (e.g., gender of carers, food choices)
  - Published: 2022-02-25
- Finding
  - Evidence: Effective contingency planning ensured all care calls were covered despite pandemic pressures
  - Published: 2022-02-25
- Finding
  - Evidence: Strong infection control procedures with PPE use and regular COVID-19 testing
  - Published: 2022-02-25
- Finding
  - Evidence: Robust recruitment process with employment checks including DBS and references
  - Published: 2022-02-25
- Finding
  - Evidence: Extremely kind and caring management and staff team with outstanding examples of staff 'going the extra mile'
  - Published: 2022-02-25

### responsive

- Finding
  - End of life care and support
  - Published: 2022-02-25
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-02-25
- Finding
  - Meeting people's communication needs
  - Published: 2022-02-25
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-02-25

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-02-25
- Finding
  - Using medicines safely
  - Published: 2022-02-25
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-02-25
- Finding
  - Preventing and controlling infection
  - Published: 2022-02-25
- Finding
  - Staffing and recruitment
  - Published: 2022-02-25
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-02-25

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-02-25
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-02-25
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering; duty of candour
  - Published: 2022-02-25
- Finding
  - Managers and staff being clear about their roles; continuous learning and improving care
  - Published: 2022-02-25

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9073901875

HomeCare Compass is an independent guide and is not affiliated with the CQC.