# Paradise Care Ltd

Paradise Care Ltd is a CQC-regulated home-care agency in Colchester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 30/03/2022

## Practical info

- Postcode: CO3 3DA
- Registered manager: Soman Nair, Nisha
- Local authority: Essex
- Region: East
- City: Colchester
- Last CQC check: 30/Mar/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-03-30
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-03-30
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-03-30

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-03-30
- Finding
  - Staff working with other agencies; supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-03-30
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-03-30
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-03-30
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-03-30

### Other

- Finding
  - Evidence: Open and honest leadership; registered manager understands duty of candour
  - Published: 2022-03-30
- Finding
  - Evidence: Staff received PPE and were trained in infection prevention and control
  - Published: 2022-03-30
- Finding
  - Evidence: Effective partnership working with external health professionals
  - Published: 2022-03-30
- Finding
  - Evidence: Positive, person-centred culture with good staff morale and retention focus
  - Published: 2022-03-30
- Finding
  - Evidence: Thorough initial assessments of needs and home environment before care begins
  - Published: 2022-03-30
- Finding
  - Evidence: Comprehensive induction and mandatory training; manager supports staff to gain additional qualifications
  - Published: 2022-03-30
- Finding
  - Evidence: Staff trained in medicine administration with regular competency assessment
  - Published: 2022-03-30
- **governance** _(minor)_
  - Evidence: these systems and processes were still being developed by the registered manager and support team. It needs to be demonstrated going forward that developments made are embedded and sustained.
  - Published: 2022-03-30

### responsive

- Finding
  - End of life care and support
  - Published: 2022-03-30
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-03-30
- Finding
  - Meeting people's communication needs
  - Published: 2022-03-30
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-03-30

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-03-30
- Finding
  - Preventing and controlling infection
  - Published: 2022-03-30
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-03-30
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-03-30
- Finding
  - Using medicines safely
  - Published: 2022-03-30
- Finding
  - Staffing and recruitment
  - Published: 2022-03-30

### well_led

- Finding
  - Continuous learning and improving care; working in partnership with others
  - Published: 2022-03-30
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-03-30
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-03-30
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-03-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9072960825

HomeCare Compass is an independent guide and is not affiliated with the CQC.