# eLIVEate Care and Support

*Operated by eLIVEate Care and Support Ltd.*

eLIVEate Care and Support is a CQC-regulated home-care agency in Ivybridge.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 08/01/2022

## Practical info

- Postcode: PL21 0EZ
- Registered manager: Dacre, Paul
- Local authority: Devon
- Region: South West
- City: Ivybridge
- Last CQC check: 08/Jan/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-01-08
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-01-08
- Finding
  - Ensuring people are well treated and supported; equality and diversity
  - Published: 2022-01-08

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-01-08
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-01-08
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-01-08
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-01-08
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-01-08

### Other

- Finding
  - Evidence: Strong multi-agency working with health and social care professionals praised by external professionals.
  - Published: 2022-01-08
- Finding
  - Evidence: People's communication needs were thoroughly assessed and met, including use of PECS, signing, and hospital passports.
  - Published: 2022-01-08
- Finding
  - Evidence: Open and transparent culture with staff feeling valued, supported, and able to raise concerns.
  - Published: 2022-01-08
- Finding
  - Evidence: Governance structures were robust with regular audits of care plans, medicines, and staff practice observations.
  - Published: 2022-01-08
- Finding
  - Evidence: The service demonstrated the Right support, right care, right culture principles effectively for autistic people and people with a learning disability.
  - Published: 2022-01-08

### responsive

- Finding
  - End of life care and support
  - Published: 2022-01-08
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-01-08
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-01-08
- Finding
  - Meeting people's communication needs
  - Published: 2022-01-08
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-01-08

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-01-08
- Finding
  - Preventing and controlling infection
  - Published: 2022-01-08
- Finding
  - Using medicines safely
  - Published: 2022-01-08
- Finding
  - Staffing and recruitment
  - Published: 2022-01-08
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-01-08
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-01-08

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-01-08
- Finding
  - Continuous learning and improving care
  - Published: 2022-01-08
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-01-08
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-01-08
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-01-08
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-01-08

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9050423437

HomeCare Compass is an independent guide and is not affiliated with the CQC.