# Stanford Wellbeing Offices

*Operated by Stanford Wellbeing Limited.*

Stanford Wellbeing Offices is a CQC-regulated home-care agency in Leigh-on-sea.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 18/06/2021

## Practical info

- Postcode: SS9 3DN
- Registered manager: Warren, Julie
- Local authority: Southend-on-Sea
- Region: East
- City: Leigh-on-sea
- Last CQC check: 18/Jun/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-05-10
- Finding
  - Ensuring people are well treated and supported; respecting equality, diversity, privacy and dignity
  - Published: 2022-05-10

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-05-10
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-05-10
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-05-10
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-05-10
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-05-10

### Other

- Finding
  - Evidence: People supported to increase independence with measurable improvements in mobility and wellbeing.
  - Published: 2022-05-10
- Finding
  - Evidence: Risk assessments and infection control measures including COVID-19 risk assessments in place.
  - Published: 2022-05-10
- Finding
  - Evidence: Effective partnership working with health and social care professionals, with positive professional feedback.
  - Published: 2022-05-10
- Finding
  - Evidence: Strong person-centred, open and inclusive leadership culture led by registered manager and clinical director.
  - Published: 2022-05-10
- Finding
  - Evidence: Robust induction and ongoing specialist training (e.g. CVA, spinal cord injury awareness).
  - Published: 2022-05-10
- Finding
  - Evidence: Highly responsive, personalised care tailored to individual neurological needs.
  - Published: 2022-05-10
- Finding
  - Evidence: People felt safe and would highly recommend the service to others.
  - Published: 2022-05-10
- **other** _(minor)_
  - Evidence: we noted staff records did not contain references in line with Schedule 3 of The Health and Social Care Act.
  - Published: 2022-05-10

### responsive

- Finding
  - End of life care and support
  - Published: 2022-05-10
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-05-10
- Finding
  - Meeting people's communication needs
  - Published: 2022-05-10
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-05-10

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-05-10
- Finding
  - Preventing and controlling infection
  - Published: 2022-05-10
- Finding
  - Using medicines safely
  - Published: 2022-05-10
- Finding
  - Staffing and recruitment
  - Published: 2022-05-10
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-05-10
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-05-10

### well_led

- Finding
  - Continuous learning and improving care; working in partnership with others
  - Published: 2022-05-10
- Finding
  - Engaging and involving people, the public and staff
  - Published: 2022-05-10
- Finding
  - Managers and staff clear about roles, quality performance, risks and regulatory requirements
  - Published: 2022-05-10
- Finding
  - Duty of candour and being open and honest when something goes wrong
  - Published: 2022-05-10
- Finding
  - Promoting a positive, person-centred, inclusive and empowering culture
  - Published: 2022-05-10

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9047885710

HomeCare Compass is an independent guide and is not affiliated with the CQC.