# Leeds

*Operated by Newdon Care Services Limited.*

Leeds is a CQC-regulated home-care agency in Leeds.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 21/12/2022

## Practical info

- Postcode: LS4 2PU
- Registered manager: Chiyaka, Joyce
- Local authority: Leeds
- Region: Yorkshire & Humberside
- City: Leeds
- Last CQC check: 21/Dec/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-02-07
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-02-07

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-02-07
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-02-07
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-02-07
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-02-07

### Other

- Finding
  - Evidence: Quality assurance systems and a range of audits were in place to drive improvements
  - Published: 2023-02-07
- Finding
  - Evidence: Staff demonstrated good understanding of MCA and Deprivation of Liberty Safeguards
  - Published: 2023-02-07
- Finding
  - Evidence: Provider worked effectively with external agencies including social services, district nurses and GPs
  - Published: 2023-02-07
- Finding
  - Evidence: Complaints procedure in place with learning shared with staff in team meetings
  - Published: 2023-02-07
- Finding
  - Evidence: Positive feedback from people, families and healthcare professionals about care quality and communication
  - Published: 2023-02-07
- Finding
  - Evidence: Staff received regular supervision, competency checks and up-to-date mandatory training
  - Published: 2023-02-07
- Finding
  - Evidence: Care plans clearly documented people's needs, preferences, capacity and goals
  - Published: 2023-02-07
- Finding
  - Evidence: Staff had adequate time for visits and there was no evidence of missed or late visits
  - Published: 2023-02-07
- Finding
  - Evidence: People received their medicines as prescribed and staff competencies were regularly checked
  - Published: 2023-02-07
- Finding
  - Evidence: Staff were up to date with safeguarding training and a safeguarding tracker was in place
  - Published: 2023-02-07
- **end_of_life_care** _(minor)_
  - Evidence: care records did not reflect people's needs and preferences. Care plans did not document end of life wishes.
  - Published: 2023-02-07
- **governance** _(minor)_
  - Evidence: the action plan lacked detailed. The action plan was personalised to the service however there some of the issues and actions taken were not clear.
  - Published: 2023-02-07

### responsive

- Finding
  - End of life care and support
  - Published: 2023-02-07
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-02-07
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-02-07

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-02-07
- Finding
  - Using medicines safely
  - Published: 2023-02-07
- Finding
  - Staffing and recruitment
  - Published: 2023-02-07
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-02-07
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-02-07

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2023-02-07
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-02-07
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-02-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9043324209

HomeCare Compass is an independent guide and is not affiliated with the CQC.