# ACH Healthcare Limited

ACH Healthcare Limited is a CQC-regulated home-care agency in Harlow.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 25/11/2021

## Practical info

- Postcode: CM20 1QR
- Registered manager: Dube, Admire
- Local authority: Essex
- Region: East
- City: Harlow
- Last CQC check: 25/Nov/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-04-15
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-04-15
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-04-15

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-04-15
- Finding
  - Staff working with other agencies; supporting people to live healthier lives and access healthcare
  - Published: 2023-04-15
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-04-15
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-04-15
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-04-15

### Other

- Finding
  - Evidence: Service was flexible in adjusting care hours and implementing cover at short notice.
  - Published: 2023-04-15
- Finding
  - Evidence: Registered manager was open, transparent and took immediate action to address shortfalls identified during inspection.
  - Published: 2023-04-15
- Finding
  - Evidence: Care plans were personalised and people/relatives were involved in their development and ongoing review.
  - Published: 2023-04-15
- Finding
  - Evidence: People and relatives spoke highly of staff, describing them as kind, respectful and going 'over and above'.
  - Published: 2023-04-15
- Finding
  - Evidence: Effective infection control processes in place; staff had access to adequate PPE.
  - Published: 2023-04-15
- Finding
  - Evidence: Risk assessments were in place and regularly reviewed covering personal care, medicines, mobility and environment.
  - Published: 2023-04-15
- Finding
  - Evidence: Staff received safeguarding training and knew how to report concerns to the local authority and CQC.
  - Published: 2023-04-15
- Finding
  - Evidence: People received care from a consistent staff team enabling continuity of care; relatives confirmed staff arrived on time and were reliable.
  - Published: 2023-04-15
- **staff_training** _(minor)_
  - Evidence: The registered manager was in the process of arranging for staff to receive end of life care training to ensure people had a comfortable, dignified and pain-free death.
  - Published: 2023-04-15

### responsive

- Finding
  - End of life care and support
  - Published: 2023-04-15
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-04-15
- Finding
  - Meeting people's communication needs
  - Published: 2023-04-15
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-04-15

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-04-15
- Finding
  - Preventing and controlling infection
  - Published: 2023-04-15
- Finding
  - Using medicines safely
  - Published: 2023-04-15
- Finding
  - Staffing and recruitment
  - Published: 2023-04-15
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-04-15
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-04-15

### well_led

- Finding
  - Continuous learning and improving care; working in partnership with others
  - Published: 2023-04-15
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-04-15
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2023-04-15

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9042608657

HomeCare Compass is an independent guide and is not affiliated with the CQC.