# Profad Care Agency Limited

Profad Care Agency Limited is a CQC-regulated home-care agency in Rushden.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Good |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 18/02/2026

## Practical info

- Postcode: NN10 0AA
- Registered manager: Oyeneye, Ayoola
- Local authority: North Northamptonshire
- Region: East Midlands
- City: Rushden
- Last CQC check: 18/Feb/2026 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: People were supported to be as independent as possible, including support to use mobility aids.
  - Published: 2023-03-28
- Finding
  - Evidence: Complaints received had been reviewed and responses recorded, with improvement sustained from previous inspection.
  - Published: 2023-03-28
- Finding
  - Evidence: Evidence of partnership working with GPs, diabetic nurses and falls prevention teams to meet people's healthcare needs.
  - Published: 2023-03-28
- Finding
  - Evidence: Staff received regular supervisions and appraisals and felt well supported by the new manager.
  - Published: 2023-03-28
- Finding
  - Evidence: Accidents and incidents were recorded and monitored for trends and patterns to prevent future incidents.
  - Published: 2023-03-28
- Finding
  - Evidence: The provider was using PPE effectively and safely and infection prevention and control policy was up to date.
  - Published: 2023-03-28
- Finding
  - Evidence: Individualised risk assessments were in place with clearly recorded guidance in care plans to enable staff to mitigate risks.
  - Published: 2023-03-28
- Finding
  - Evidence: Staff were knowledgeable in safeguarding people and understood the signs of abuse and how to raise concerns inside and outside of the organisation.
  - Published: 2023-03-28
- **safeguarding** _(critical)_
  - Evidence: The providers systems and processes had not identified a lack of satisfactory evidence of staff conduct in previous employment concerned with the provision of services relating to health or social care.
  - Published: 2023-03-28
- **leadership** _(critical)_
  - Evidence: At the time of our inspection there was not a registered manager in post. A new manager had been in post for 2 months and had submitted an application to register.
  - Published: 2023-03-28
- **record_keeping** _(critical)_
  - Evidence: Medicine that has been prescribed as a short course, was incorrectly recorded on the 'as and when required' (PRN) section of the MAR chart.
  - Published: 2023-03-28
- **missed_or_late_visits** _(moderate)_
  - Evidence: We received feedback from people and their relatives that staff left some care visits early and logged out of the electronic system away from people's home.
  - Published: 2023-03-28
- **staff_competency** _(moderate)_
  - Evidence: People were supported by staff who had not received up to date training or had their competencies assessed.
  - Published: 2023-03-28
- **staff_training** _(critical)_
  - Evidence: Not all staff who were administering medicines and supporting people with moving and handling tasks had received up to date training. This put people at risk of unsafe care.
  - Published: 2023-03-28
- **governance** _(critical)_
  - Evidence: There had been no quality assurance audits undertaken by the provider or their representative for 12 months.
  - Published: 2023-03-28
- **medication_management** _(critical)_
  - Evidence: Medicine for 1 person had not been transcribed correctly on the Medication Administration Record (MAR) chart. There was inconsistent information about the prescribed dosage.
  - Published: 2023-03-28

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-03-28
- Finding
  - Preventing and controlling infection
  - Published: 2023-03-28
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-28
- Finding
  - Staffing and recruitment
  - Published: 2023-03-28
- Finding
  - Using medicines safely; Assessing risk, safety monitoring and management
  - Published: 2023-03-28
- Finding
  - Preventing and controlling infection
  - Published: 2022-11-02

### well_led

- Finding
  - Working in partnership with others; Promoting a positive person-centred culture
  - Published: 2023-03-28
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-03-28
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-03-28
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-03-28
- Finding
  - Working in partnership with others
  - Published: 2022-11-02
- Finding
  - Engaging and involving people; continuous learning and improving care
  - Published: 2022-11-02
- Finding
  - Duty of candour and complaints handling
  - Published: 2022-11-02
- Finding
  - Promoting a positive culture; managers and staff clear about roles and governance
  - Published: 2022-11-02

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9039965728

HomeCare Compass is an independent guide and is not affiliated with the CQC.