# Avanti Homecare (Ripley)

*Operated by Avanti Homecare Limited.*

Avanti Homecare (Ripley) is a CQC-regulated home-care agency in Ripley.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 16/12/2022

## Practical info

- Postcode: DE5 3FJ
- Registered manager: Allen, Bryan
- Local authority: Derbyshire
- Region: East Midlands
- City: Ripley
- Last CQC check: 16/Dec/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-12-16
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-12-16
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-12-16

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-12-16
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-12-16
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-12-16
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-12-16
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-12-16

### Other

- Finding
  - Evidence: Staff trained in sign language to support communication needs of people with hearing impairments.
  - Published: 2022-12-16
- Finding
  - Evidence: Daily audits monitored punctuality, call durations, medicines management and incidents, enabling prompt identification of issues.
  - Published: 2022-12-16
- Finding
  - Evidence: The provider engaged actively with the local homecare provider network, chairing it to share good practice.
  - Published: 2022-12-16
- Finding
  - Evidence: Leadership was open and responsive; staff wellbeing was supported through winter care packages, an employee-of-the-month scheme and schedule improvements.
  - Published: 2022-12-16
- Finding
  - Evidence: The provider had an end-of-life pathway ensuring dignified, respectful care for people approaching end of life.
  - Published: 2022-12-16
- Finding
  - Evidence: Activity leaders were employed to reduce social isolation, with outings and activities arranged around individual preferences.
  - Published: 2022-12-16
- Finding
  - Evidence: People received personalised, person-centred care plans developed with their involvement, including consistent carer allocation for people with dementia.
  - Published: 2022-12-16

### responsive

- Finding
  - End of life care and support
  - Published: 2022-12-16
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-12-16
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-12-16
- Finding
  - Meeting people's communication needs
  - Published: 2022-12-16
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-12-16

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-12-16
- Finding
  - Using medicines safely
  - Published: 2022-12-16
- Finding
  - Staffing and recruitment
  - Published: 2022-12-16
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-12-16
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-12-16
- Finding
  - Preventing and controlling infection
  - Published: 2022-12-16

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-12-16
- Finding
  - Continuous learning and improving care
  - Published: 2022-12-16
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-12-16
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-12-16

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9038333663

HomeCare Compass is an independent guide and is not affiliated with the CQC.