# Gilbert Global Care Services Ltd (London)

*Operated by Gilbert Global Care Services Limited.*

Gilbert Global Care Services Ltd (London) is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 01/06/2022

## Practical info

- Postcode: SE5 7HN
- Registered manager: Haastrup, Ademiju
- Local authority: Southwark
- Region: London
- City: London
- Last CQC check: 01/Jun/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity, and independence
  - Published: 2022-06-01
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-06-01
- Finding
  - Ensuring people are well treated and supported; equality and diversity
  - Published: 2022-06-01

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-06-01
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-06-01
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-06-01
- Finding
  - Staff support: induction, training, skills, and experience
  - Published: 2022-06-01
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-06-01

### Other

- Finding
  - Evidence: Provider sought regular feedback through satisfaction surveys and weekly manager checks
  - Published: 2022-06-01
- Finding
  - Evidence: Care delivered in line with the principles of the Mental Capacity Act
  - Published: 2022-06-01
- Finding
  - Evidence: Cultural and religious needs were assessed and met
  - Published: 2022-06-01
- Finding
  - Evidence: People were treated with dignity, respect and kindness by regular care workers who knew them well
  - Published: 2022-06-01
- Finding
  - Evidence: Staff received induction, training and ongoing support to fulfil their role
  - Published: 2022-06-01
- Finding
  - Evidence: People received their care visits as planned with sufficient staff and on time
  - Published: 2022-06-01
- **end_of_life_care** _(minor)_
  - Evidence: The service was not providing end of life care and support at the time of our inspection. People had not been consulted about whether they had any end of life preferences.
  - Published: 2022-06-01
- **care_planning** _(moderate)_
  - Evidence: the provider had also not assessed the risk of COVID-19 for people receiving care or staff.
  - Published: 2022-06-01

### responsive

- Finding
  - End of life care and support
  - Published: 2022-06-01
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-06-01
- Finding
  - Meeting people's communication needs
  - Published: 2022-06-01
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-06-01

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-06-01
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-06-01
- Finding
  - Using medicines safely
  - Published: 2022-06-01
- Finding
  - Assessing risk, safety monitoring and management; Preventing and controlling infection
  - Published: 2022-06-01
- Finding
  - Staffing and recruitment
  - Published: 2022-06-01

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-06-01
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-06-01
- Finding
  - Duty of candour
  - Published: 2022-06-01
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-06-01
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2022-06-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9032494204

HomeCare Compass is an independent guide and is not affiliated with the CQC.