# Human Support Group - Rotherham

*Operated by The Human Support Group Limited.*

Human Support Group - Rotherham is a CQC-regulated home-care agency in Rotherham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 07/04/2022

## Practical info

- Postcode: S62 6NU
- Registered manager: Wilson, Ellie-Jo
- Local authority: Rotherham
- Region: Yorkshire & Humberside
- City: Rotherham
- Last CQC check: 07/Apr/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-04-07
- Finding
  - Ensuring people are well treated and supported; equality and diversity
  - Published: 2022-04-07
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-04-07

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-04-07
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-04-07
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-04-07
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-04-07
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-04-07

### Other

- Finding
  - Evidence: Easy read service user guide available to meet AIS requirements
  - Published: 2022-04-07
- Finding
  - Evidence: Robust governance with regular audits and CQC notifications made as required
  - Published: 2022-04-07
- Finding
  - Evidence: Clear complaints policies with appropriate action and written responses
  - Published: 2022-04-07
- Finding
  - Evidence: Staff treated people with dignity, kindness and respect (90% positive on survey)
  - Published: 2022-04-07
- Finding
  - Evidence: Care plans incorporated people's preferences and external professional guidance
  - Published: 2022-04-07
- Finding
  - Evidence: Detailed, personalised risk assessments regularly reviewed
  - Published: 2022-04-07
- Finding
  - Evidence: Wide range of relevant staff training, praised by staff
  - Published: 2022-04-07
- Finding
  - Evidence: Thorough recruitment with appropriate background checks
  - Published: 2022-04-07
- Finding
  - Evidence: People felt safe and confident to raise concerns; safeguarding training in place
  - Published: 2022-04-07
- Finding
  - Evidence: Medicines were managed safely with accurate records and regular reviews
  - Published: 2022-04-07

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-04-07
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2022-04-07
- Finding
  - Meeting people's communication needs
  - Published: 2022-04-07

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-04-07
- Finding
  - Staffing and recruitment
  - Published: 2022-04-07
- Finding
  - Preventing and controlling infection
  - Published: 2022-04-07
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-04-07
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-04-07
- Finding
  - Using medicines safely
  - Published: 2022-04-07

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2022-04-07
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-04-07
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2022-04-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9032255503

HomeCare Compass is an independent guide and is not affiliated with the CQC.