# MUTEURO LIMITED

MUTEURO LIMITED is a CQC-regulated home-care agency in Norwich.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 24/03/2022

## Practical info

- Postcode: NR11 6ET
- Registered manager: Magundani, Viola
- Local authority: Norfolk
- Region: East
- City: Norwich
- Last CQC check: 24/Mar/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-03-26
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-03-26
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-03-26

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-03-26
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-03-26
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-03-26
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-03-26
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-03-26
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-03-26

### Other

- Finding
  - Evidence: Collaborative working with health and social care professionals supporting rehabilitation
  - Published: 2022-03-26
- Finding
  - Evidence: Staff trained in safeguarding, infection control and food hygiene; PPE readily available
  - Published: 2022-03-26
- Finding
  - Evidence: Effective monitoring of visit timing, duration and frequency to prevent missed visits
  - Published: 2022-03-26
- Finding
  - Evidence: Care records co-designed with people and relatives, including goals and aspirations
  - Published: 2022-03-26
- Finding
  - Evidence: Registered manager open to feedback and embraced inspection as a learning opportunity
  - Published: 2022-03-26

### responsive

- Finding
  - End of life care and support
  - Published: 2022-03-26
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-03-26
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-03-26
- Finding
  - Meeting people's communication needs
  - Published: 2022-03-26
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-03-26

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-03-26
- Finding
  - Preventing and controlling infection
  - Published: 2022-03-26
- Finding
  - Using medicines safely
  - Published: 2022-03-26
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-03-26
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-03-26
- Finding
  - Staffing and recruitment
  - Published: 2022-03-26

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-03-26
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-03-26
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2022-03-26
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-03-26
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-03-26

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9017831391

HomeCare Compass is an independent guide and is not affiliated with the CQC.