# Kingsley Home Care Services Limited

Kingsley Home Care Services Limited is a CQC-regulated home-care agency in Diss.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 23/03/2022

## Practical info

- Postcode: IP22 4AD
- Registered manager: Daley, Hannah
- Local authority: Norfolk
- Region: East
- City: Diss
- Last CQC check: 23/Mar/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-03-24
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-03-24
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-03-24

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance (MCA)
  - Published: 2022-03-24
- Finding
  - Supporting people to eat and drink; accessing healthcare services; working with other agencies
  - Published: 2022-03-24
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-03-24
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-03-24

### Other

- Finding
  - Evidence: Links established with local hospice, specialist dementia nurses and speech and language departments for joined-up care.
  - Published: 2022-03-24
- Finding
  - Evidence: Newly appointed manager described as organised, approachable and well supported; service connected to wider provider network for shared learning.
  - Published: 2022-03-24
- Finding
  - Evidence: Good governance with clear escalation processes for incidents, accidents and safeguarding concerns.
  - Published: 2022-03-24
- Finding
  - Evidence: Positive feedback from people and relatives; described service as 100% reliable and person-centred.
  - Published: 2022-03-24
- Finding
  - Evidence: Effective safeguarding processes with staff able to recognise abuse and management working in conjunction with local authority safeguarding team.
  - Published: 2022-03-24
- Finding
  - Evidence: Strong infection control practices including daily lateral flow testing, PPE use and regular infection control training.
  - Published: 2022-03-24
- Finding
  - Evidence: Person-centred care plans developed with input from people and their relatives, regularly reviewed and adapted to changing needs.
  - Published: 2022-03-24
- Finding
  - Evidence: Comprehensive staff induction programme including the Care Certificate, regular supervision, appraisal, spot checks and ongoing training.
  - Published: 2022-03-24
- Finding
  - Evidence: Robust electronic system in place to plan, monitor and track care calls with no late or missed calls since September 2021.
  - Published: 2022-03-24
- **staffing_levels** _(minor)_
  - Evidence: one relative told us there had been regular staff turnover. Their family member had three different care staff in the last six months as staff had left
  - Published: 2022-03-24
- **staffing_levels** _(moderate)_
  - Evidence: Two care packages could not continue to be fulfilled and were handed back to the Local Authority due to staffing shortages.
  - Published: 2022-03-24

### responsive

- Finding
  - End of life care and support
  - Published: 2022-03-24
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-03-24
- Finding
  - Planning personalised care to ensure people have choice and control; meeting communication needs
  - Published: 2022-03-24

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-03-24
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-03-24
- Finding
  - Using medicines safely
  - Published: 2022-03-24
- Finding
  - Assessing risk, safety monitoring and management; Lessons learnt
  - Published: 2022-03-24
- Finding
  - Staffing and recruitment
  - Published: 2022-03-24

### well_led

- Finding
  - Continuous learning and improving care; working in partnership with others
  - Published: 2022-03-24
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-03-24
- Finding
  - Managers and staff being clear about their roles; understanding quality performance, risks and regulatory requirements
  - Published: 2022-03-24
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-03-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9017766653

HomeCare Compass is an independent guide and is not affiliated with the CQC.