# Crewton Care

*Operated by Crewton Care Limited.*

Crewton Care is a CQC-regulated home-care agency in Leicester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: LE4 6DP
- Registered manager: Nyatsanza, Blessing
- Local authority: Leicester
- Region: East Midlands
- City: Leicester
- Last CQC check: 10/Jul/2024 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Registered manager worked in an open and transparent way and was receptive to feedback.
  - Published: 2023-06-02
- Finding
  - Evidence: Positive staff surveys and spot checks showed staff provided appropriate, person-centred care.
  - Published: 2023-06-02
- Finding
  - Evidence: Staff demonstrated good understanding of MCA principles and always sought consent before providing support.
  - Published: 2023-06-02
- Finding
  - Evidence: Medicine was safely administered with a medicine audit system in place.
  - Published: 2023-06-02
- Finding
  - Evidence: Staff were trained in infection control and PPE use, with adequate supplies always available.
  - Published: 2023-06-02
- Finding
  - Evidence: People confirmed they felt safe and that staff followed safe working practices.
  - Published: 2023-06-02
- Finding
  - Evidence: Sufficient staffing levels in place to meet people's needs.
  - Published: 2023-06-02
- Finding
  - Evidence: Safe recruitment practices were in place with references and criminal records checks completed for all staff.
  - Published: 2023-06-02
- **care_planning** _(minor)_
  - Evidence: Some risk assessments lacked detail such as assisting with managing distressed behaviour.
  - Published: 2023-06-02
- **governance** _(moderate)_
  - Evidence: Auditing had not identified issues we found such as the lack of detail in some risk assessments. The safeguarding audit did not include whether all reported incidents have been reported to relevant agencies.
  - Published: 2023-06-02
- **safeguarding** _(critical)_
  - Evidence: The provider had failed to recognise and report a safeguarding incident to CQC. This was a breach of regulation 13 (3) of the Health and Social Care Act 2008.
  - Published: 2023-06-02
- Finding
  - Evidence: Registered manager knowledgeable about duty of candour, MCA principles, and regulatory notification requirements.
  - Published: 2022-11-22
- Finding
  - Evidence: Quality assurance systems including audits, surveys, and team meetings used effectively to drive improvement.
  - Published: 2022-11-22
- Finding
  - Evidence: Positive staff culture with management promoting an open, inclusive environment; staff felt well supported and able to raise concerns.
  - Published: 2022-11-22
- Finding
  - Evidence: People supported to be independent, make choices, and engage in meaningful activities including community participation.
  - Published: 2022-11-22
- Finding
  - Evidence: Staff well trained including completion of the Care Certificate and training in medication, safeguarding, moving and handling, and infection control.
  - Published: 2022-11-22
- Finding
  - Evidence: Medicine administration records completed accurately and regularly audited; minor mistakes identified and acted upon.
  - Published: 2022-11-22
- Finding
  - Evidence: Safe recruitment procedures in place including ID checks, employment references, and DBS checks.
  - Published: 2022-11-22
- Finding
  - Evidence: Staff developed strong therapeutic relationships and followed robust care plans to keep people safe, as confirmed by external health and social care professionals.
  - Published: 2022-11-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9017450212

HomeCare Compass is an independent guide and is not affiliated with the CQC.