# Cranleigh Homecare

*Operated by Cranleigh Homecare Limited.*

Cranleigh Homecare is a CQC-regulated home-care agency in Cranleigh.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 19/05/2022

## Practical info

- Postcode: GU6 8PF
- Registered manager: Grimshaw, Benjamin
- Local authority: Surrey
- Region: South East
- City: Cranleigh
- Last CQC check: 19/May/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2024-03-18
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2024-03-18
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2024-03-18

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-03-18
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2024-03-18
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-03-18
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-03-18
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-03-18

### Other

- Finding
  - Evidence: Service worked in partnership with GPs, district nurses, occupational therapists and local authorities
  - Published: 2024-03-18
- Finding
  - Evidence: No missed calls recorded; 15-minute visit window with proactive communication if delays occurred
  - Published: 2024-03-18
- Finding
  - Evidence: Responsive leadership with unannounced spot checks every three months and annual feedback surveys acted upon
  - Published: 2024-03-18
- Finding
  - Evidence: Strong communication with families via WhatsApp groups, texts and phone calls; visit times printed on invoices for transparency
  - Published: 2024-03-18
- Finding
  - Evidence: Personalised care plans reflected individual preferences, dietary needs and communication requirements
  - Published: 2024-03-18
- Finding
  - Evidence: Staff were described as kind, caring, flexible and courteous, consistently treating people with dignity and respect
  - Published: 2024-03-18
- Finding
  - Evidence: Medicines were managed safely with electronic MAR records monitored by management and a trained medication competency assessor on the team
  - Published: 2024-03-18

### responsive

- Finding
  - End of life care and support
  - Published: 2024-03-18
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-03-18
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2024-03-18
- Finding
  - Meeting people's communication needs
  - Published: 2024-03-18
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2024-03-18

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2024-03-18
- Finding
  - Preventing and controlling infection
  - Published: 2024-03-18
- Finding
  - Using medicines safely
  - Published: 2024-03-18
- Finding
  - Staffing and recruitment
  - Published: 2024-03-18
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-03-18
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-03-18

### well_led

- Finding
  - Working in partnership with others
  - Published: 2024-03-18
- Finding
  - Continuous learning and improving care
  - Published: 2024-03-18
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2024-03-18
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-03-18

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9005851984

HomeCare Compass is an independent guide and is not affiliated with the CQC.