# Luminary Care Limited

Luminary Care Limited is a CQC-regulated home-care agency in Carlisle.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 18/07/2023

## Practical info

- Postcode: CA3 0LJ
- Registered manager: Jambaya, Chido
- Local authority: Cumberland
- Region: North West
- City: Carlisle
- Last CQC check: 18/Jul/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-08-01
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-08-01
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-08-01

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-08-01
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-08-01
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-08-01
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-08-01
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-08-01

### Other

- Finding
  - Evidence: People felt empowered to make decisions about their own care.
  - Published: 2023-08-01
- Finding
  - Evidence: Incidents and complaints were used as learning points and added to an action plan.
  - Published: 2023-08-01
- Finding
  - Evidence: Open and approachable management team with good communication with people, relatives and staff.
  - Published: 2023-08-01
- Finding
  - Evidence: Strong infection control practices with PPE compliance spot checks.
  - Published: 2023-08-01
- Finding
  - Evidence: Medicines were overall managed safely with electronic records accessible to management at all times.
  - Published: 2023-08-01
- Finding
  - Evidence: Staff received robust induction training including the Care Certificate and ongoing supervision.
  - Published: 2023-08-01
- Finding
  - Evidence: Good continuity of care with consistent staff members supporting each person.
  - Published: 2023-08-01
- Finding
  - Evidence: People felt safe and praised staff for care, kindness, reliability and punctuality.
  - Published: 2023-08-01

### responsive

- Finding
  - End of life care and support
  - Published: 2023-08-01
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-08-01
- Finding
  - Meeting people's communication needs
  - Published: 2023-08-01
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-08-01

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-08-01
- Finding
  - Preventing and controlling infection
  - Published: 2023-08-01
- Finding
  - Staffing and recruitment
  - Published: 2023-08-01
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-08-01
- Finding
  - Using medicines safely
  - Published: 2023-08-01
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-08-01

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-08-01
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-08-01
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-08-01
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-08-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9001274365

HomeCare Compass is an independent guide and is not affiliated with the CQC.