# Westfields

*Operated by Premier Care Limited.*

Westfields is a CQC-regulated home-care agency in Manchester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 17/05/2022

## Practical info

- Postcode: M23 1LP
- Registered manager: Wadsworth, Chloe
- Local authority: Manchester
- Region: North West
- City: Manchester
- Last CQC check: 17/May/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-05-17
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-05-17
- Finding
  - Ensuring people are well treated and supported; equality and diversity
  - Published: 2022-05-17

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-05-17
- Finding
  - Supporting people to eat and drink enough and access healthcare services
  - Published: 2022-05-17
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-05-17
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-05-17

### Other

- Finding
  - Evidence: New electronic system for analysing accidents and incidents
  - Published: 2022-05-17
- Finding
  - Evidence: Lone working system and welfare checks/emergency pendants to promote safety
  - Published: 2022-05-17
- Finding
  - Evidence: Proactive partnership working with healthcare professionals and housing provider
  - Published: 2022-05-17
- Finding
  - Evidence: Effective quality assurance systems including audits and monitoring
  - Published: 2022-05-17
- Finding
  - Evidence: Kind, caring staff who respected privacy, dignity and independence
  - Published: 2022-05-17
- Finding
  - Evidence: Good infection prevention and control practices including PPE use and audits
  - Published: 2022-05-17
- Finding
  - Evidence: Safe medicines management with competency checks and audits
  - Published: 2022-05-17
- Finding
  - Evidence: Effective training including medicines management, safeguarding, moving and handling and infection control
  - Published: 2022-05-17
- Finding
  - Evidence: Safe recruitment practices and sufficient numbers of consistent staff
  - Published: 2022-05-17

### responsive

- Finding
  - End of life care and support
  - Published: 2022-05-17
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-05-17
- Finding
  - Meeting people's communication needs
  - Published: 2022-05-17
- Finding
  - Support to follow interests and take part in activities; maintaining relationships
  - Published: 2022-05-17
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-05-17

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-05-17
- Finding
  - Preventing and controlling infection
  - Published: 2022-05-17
- Finding
  - Using medicines safely
  - Published: 2022-05-17
- Finding
  - Staffing and recruitment
  - Published: 2022-05-17
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-05-17
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-05-17

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-05-17
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-05-17
- Finding
  - Managers and staff being clear about their roles; understanding quality, risks, regulatory requirements; duty of candour
  - Published: 2022-05-17

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9001264701

HomeCare Compass is an independent guide and is not affiliated with the CQC.