# Nika Care

*Operated by NIKA GLOBAL LTD.*

Nika Care is a CQC-regulated home-care agency in Uxbridge.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 03/10/2023

## Practical info

- Postcode: UB8 1QG
- Registered manager: Ngalam, Nina
- Local authority: Hillingdon
- Region: London
- City: Uxbridge
- Last CQC check: 03/Oct/2023 - 00:00

## Inspection findings

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-10-03
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-10-03
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-10-03
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-10-03
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-10-03

### Other

- Finding
  - Evidence: Provider engaged with people, families and health and social care professionals to ensure joined-up care.
  - Published: 2023-10-03
- Finding
  - Evidence: The registered manager was described as approachable and supportive; staff felt well supported.
  - Published: 2023-10-03
- Finding
  - Evidence: Quality assurance systems including audits, spot checks and incident investigations were operating effectively.
  - Published: 2023-10-03
- Finding
  - Evidence: People's communication needs were assessed and staff were matched to people by preferred language where possible.
  - Published: 2023-10-03
- Finding
  - Evidence: Staff were supported through induction aligned to the Care Certificate, regular supervisions, and unannounced spot checks.
  - Published: 2023-10-03
- Finding
  - Evidence: Care plans were personalised, regularly reviewed, and reflected people's current needs and preferences.
  - Published: 2023-10-03
- Finding
  - Evidence: Staff completed safeguarding training and the provider worked with other agencies to investigate safeguarding concerns.
  - Published: 2023-10-03
- Finding
  - Evidence: Staff arrived on time, stayed the correct length of time, and consistency of care worker was maintained.
  - Published: 2023-10-03

### responsive

- Finding
  - End of life care and support
  - Published: 2023-10-03
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-10-03
- Finding
  - Supporting people to develop and maintain relationships and follow interests
  - Published: 2023-10-03
- Finding
  - Meeting people's communication needs
  - Published: 2023-10-03
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-10-03

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-10-03
- Finding
  - Preventing and controlling infection
  - Published: 2023-10-03
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-10-03
- Finding
  - Using medicines safely
  - Published: 2023-10-03
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-10-03
- Finding
  - Staffing and recruitment
  - Published: 2023-10-03

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-10-03
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-10-03
- Finding
  - Managers and staff being clear about their roles and understanding quality performance
  - Published: 2023-10-03
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-10-03
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-10-03
- Finding
  - Continuous learning and improving care
  - Published: 2023-10-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9000434023

HomeCare Compass is an independent guide and is not affiliated with the CQC.