# Helping Hands Lincoln

*Operated by Midshires Care Limited.*

Helping Hands Lincoln is a CQC-regulated home-care agency in Lincoln.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 25/01/2022

## Practical info

- Postcode: LN2 1JZ
- Local authority: Lincolnshire
- Region: East Midlands
- City: Lincoln
- Last CQC check: 25/Jan/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-01-25
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-01-25
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-01-25

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-01-25
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-01-25
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-01-25
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-01-25
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-01-25

### Other

- Finding
  - Evidence: Service supported a family to set up the Herbert Protocol
  - Published: 2022-01-25
- Finding
  - Evidence: Effective duty of candour understanding and notifications to CQC/local authority
  - Published: 2022-01-25
- Finding
  - Evidence: Registered manager approachable, passionate and promotes open, person-centred culture
  - Published: 2022-01-25
- Finding
  - Evidence: Staff treat people with kindness, dignity and respect; promote independence
  - Published: 2022-01-25
- Finding
  - Evidence: Thorough pre-care assessments covering social, health, cultural and personal information
  - Published: 2022-01-25
- Finding
  - Evidence: Staff trained in safeguarding and infection control, with consistent PPE use
  - Published: 2022-01-25
- Finding
  - Evidence: Medicines administered safely by trained, competent staff with audits in place
  - Published: 2022-01-25
- Finding
  - Evidence: Robust safe recruitment processes and pre-employment checks
  - Published: 2022-01-25

### responsive

- Finding
  - End of life care and support
  - Published: 2022-01-25
- Finding
  - Meeting people's communication needs
  - Published: 2022-01-25
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-01-25
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-01-25

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-01-25
- Finding
  - Preventing and controlling infection
  - Published: 2022-01-25
- Finding
  - Using medicines safely
  - Published: 2022-01-25
- Finding
  - Staffing and recruitment
  - Published: 2022-01-25
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-01-25

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-01-25
- Finding
  - Continuous learning and improving care
  - Published: 2022-01-25
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-01-25
- Finding
  - Duty of candour, roles, quality, performance, risks and regulatory requirements
  - Published: 2022-01-25
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-01-25

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8976262346

HomeCare Compass is an independent guide and is not affiliated with the CQC.