# Ruby24hr Care and Revive Supported Living

*Operated by K and S Solutions Ltd.*

Ruby24hr Care and Revive Supported Living is a CQC-regulated home-care agency in Northampton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Requires improvement |
| Responsive | Requires improvement |
| Well-led | Good |

Rating published: 03/11/2021

## Practical info

- Postcode: NN1 4DN
- Local authority: West Northamptonshire
- Region: East Midlands
- City: Northampton
- Last CQC check: 30/Dec/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2024-02-01
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2024-02-01

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-02-01
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-02-01
- Finding
  - Supporting people to live healthier lives and access healthcare services
  - Published: 2024-02-01
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-02-01
- Finding
  - Assessing people's needs and choices
  - Published: 2024-02-01

### Other

- Finding
  - Evidence: Staff felt well supported, spoke positively of the culture, and morale was described as good.
  - Published: 2024-02-01
- Finding
  - Evidence: Communication needs, including accessible formats such as braille and large print, were considered and planned into care.
  - Published: 2024-02-01
- Finding
  - Evidence: The provider had recruited an experienced compliance administrator to improve governance oversight.
  - Published: 2024-02-01
- Finding
  - Evidence: The provider demonstrated good understanding of duty of candour and had a policy and procedure in place.
  - Published: 2024-02-01
- Finding
  - Evidence: Care plans included person-centred information written with the person and their family's involvement.
  - Published: 2024-02-01
- Finding
  - Evidence: No missed or late calls; the person received a consistent small staffing team that knew them well.
  - Published: 2024-02-01
- Finding
  - Evidence: Staff had access to adequate PPE stock and were using it appropriately; they were trained in infection control including handwashing.
  - Published: 2024-02-01
- Finding
  - Evidence: Staff had received safeguarding training and understood how to identify and report abuse; the person felt safe with staff.
  - Published: 2024-02-01

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-02-01
- Finding
  - Meeting people's communication needs
  - Published: 2024-02-01
- Finding
  - End of life care and support
  - Published: 2024-02-01
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2024-02-01

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2024-02-01
- Finding
  - Using medicines safely
  - Published: 2024-02-01
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-02-01
- Finding
  - Staffing and recruitment
  - Published: 2024-02-01
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-02-01
- Finding
  - Preventing and controlling infection
  - Published: 2024-02-01

### well_led

- Finding
  - Continuous learning and improving care; working in partnership with others
  - Published: 2024-02-01
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2024-02-01
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2024-02-01
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-02-01
- Finding
  - Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
  - Published: 2024-02-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8970399091

HomeCare Compass is an independent guide and is not affiliated with the CQC.