# Winserve Care Services

*Operated by Winserve Care Services Ltd.*

Winserve Care Services is a CQC-regulated home-care agency in Leeds.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: LS27 7LE
- Registered manager: Mutyasira, Amon
- Local authority: Leeds
- Region: Yorkshire & Humberside
- City: Leeds
- Last CQC check: 30/Jun/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-08-23
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-08-23
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-08-23

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-08-23
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-08-23
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-08-23
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-08-23

### Other

- Finding
  - Evidence: Personalised care plans reflecting people's likes, dislikes and preferences
  - Published: 2022-08-23
- Finding
  - Evidence: MCA principles followed with capacity assessments and best interest decisions documented
  - Published: 2022-08-23
- Finding
  - Evidence: Good working relationships with partner agencies including district nurses and GPs
  - Published: 2022-08-23
- Finding
  - Evidence: Effective infection prevention and control with PPE supplies available
  - Published: 2022-08-23
- Finding
  - Evidence: Approachable and responsive management team
  - Published: 2022-08-23
- Finding
  - Evidence: Positive feedback from people and relatives about kind and caring staff
  - Published: 2022-08-23
- Finding
  - Evidence: Sufficient staffing levels with enough time to complete care
  - Published: 2022-08-23
- Finding
  - Evidence: Care delivered by a consistent team with no reports of missed or late visits
  - Published: 2022-08-23
- Finding
  - Evidence: Safe recruitment processes including DBS and references from previous employers
  - Published: 2022-08-23
- **incident_learning** _(minor)_
  - Evidence: The provider had systems in place to identify lessons to be learnt. The provider held monthly meetings with staff to share lessons learnt. However, this was not always documented.
  - Published: 2022-08-23
- **staff_competency** _(minor)_
  - Evidence: The provider ensured all staff who administered medicines were trained to do so and had frequent competency checks. However, these were not always documented.
  - Published: 2022-08-23
- **complaints_handling** _(moderate)_
  - Evidence: There was limited oversight of complaints. There was a complaints log which lacked details and actions taken following complaints were not always documented.
  - Published: 2022-08-23

### responsive

- Finding
  - Meeting people's communication needs; End of life care and support
  - Published: 2022-08-23
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-08-23
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-08-23

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-08-23
- Finding
  - Staffing and recruitment
  - Published: 2022-08-23
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-08-23
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-08-23
- Finding
  - Using medicines safely
  - Published: 2022-08-23

### well_led

- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-08-23
- Finding
  - Working in partnership with others; How the provider understands and acts on the duty of candour
  - Published: 2022-08-23
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2022-08-23

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8945106634

HomeCare Compass is an independent guide and is not affiliated with the CQC.