# Right at Home (Derby)

*Operated by 7Jay Home Care Ltd.*

Right at Home (Derby) is a CQC-regulated home-care agency in Derby.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Outstanding |
| Responsive | Good |
| Well-led | Good |

Rating published: 12/08/2022

## Practical info

- Postcode: DE23 8JQ
- Registered manager: Rowland, Melanie
- Local authority: Derby
- Region: East Midlands
- City: Derby
- Last CQC check: 12/Aug/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-08-12
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-08-12
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-08-12

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-08-12
- Finding
  - Supporting people to eat and drink enough; access healthcare; working with other agencies
  - Published: 2022-08-12
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-08-12
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-08-12

### Other

- Finding
  - Evidence: Meeting the Accessible Information Standard with information provided in suitable formats
  - Published: 2022-08-12
- Finding
  - Evidence: People supported to maintain independence and pursue meaningful activities and interests
  - Published: 2022-08-12
- Finding
  - Evidence: Effective partnership working with voluntary organisations and healthcare professionals
  - Published: 2022-08-12
- Finding
  - Evidence: Good quality assurance and oversight with proactive learning from incidents and complaints
  - Published: 2022-08-12
- Finding
  - Evidence: Innovative person-centred initiatives such as the 'Monday Club' tackling social isolation
  - Published: 2022-08-12
- Finding
  - Evidence: Excellent awareness of equality and diversity with culturally diverse staff team
  - Published: 2022-08-12
- Finding
  - Evidence: Comprehensive risk assessments with clear mitigation actions for staff
  - Published: 2022-08-12
- Finding
  - Evidence: Robust recruitment procedures including DBS checks, references and values-based interviews
  - Published: 2022-08-12

### responsive

- Finding
  - End of life care and support
  - Published: 2022-08-12
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-08-12
- Finding
  - Supporting people to develop and maintain relationships and follow interests
  - Published: 2022-08-12
- Finding
  - Meeting people's communication needs
  - Published: 2022-08-12
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-08-12

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-08-12
- Finding
  - Preventing and controlling infection
  - Published: 2022-08-12
- Finding
  - Staffing and recruitment
  - Published: 2022-08-12
- Finding
  - Using medicines safely
  - Published: 2022-08-12
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-08-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-08-12

### well_led

- Finding
  - Continuous learning and improving care; working in partnership with others
  - Published: 2022-08-12
- Finding
  - Duty of candour - being open and honest when something goes wrong
  - Published: 2022-08-12
- Finding
  - Managers and staff being clear about roles, quality, risks and regulatory requirements
  - Published: 2022-08-12
- Finding
  - Promoting a positive, person-centred, inclusive culture; engaging people and staff
  - Published: 2022-08-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8934181532

HomeCare Compass is an independent guide and is not affiliated with the CQC.