# Ann Mason Care Ltd

*Operated by Ann Mason Care Limited.*

Ann Mason Care Ltd is a CQC-regulated home-care agency in Colchester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 28/06/2022

## Practical info

- Postcode: CO7 6NN
- Registered manager: Wynn, Janetta
- Local authority: Suffolk
- Region: East
- City: Colchester
- Last CQC check: 28/Jun/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-06-28
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-06-28
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-06-28

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-06-28
- Finding
  - Supporting people to eat and drink enough; working with other agencies; access to healthcare
  - Published: 2022-06-28
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-06-28
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-06-28

### Other

- Finding
  - Evidence: Electronic care records system enabling better management oversight and family visibility (e.g. food/drink app)
  - Published: 2022-06-28
- Finding
  - Evidence: Open, transparent leadership with engaged registered manager and strong partnership working
  - Published: 2022-06-28
- Finding
  - Evidence: End of life care delivered compassionately in partnership with health professionals
  - Published: 2022-06-28
- Finding
  - Evidence: Effective complaints procedure and confidence among service users that concerns would be addressed
  - Published: 2022-06-28
- Finding
  - Evidence: Care delivered with compassion, kindness, dignity and respect; staff described as 'angels' by relatives
  - Published: 2022-06-28
- Finding
  - Evidence: Good understanding and application of the Mental Capacity Act 2005
  - Published: 2022-06-28
- Finding
  - Evidence: Staff well trained and supported through induction, supervision, appraisal and additional qualifications
  - Published: 2022-06-28
- Finding
  - Evidence: Comprehensive risk assessments including falls assessments completed by employed registered physiotherapists
  - Published: 2022-06-28
- Finding
  - Evidence: Robust recruitment including DBS checks, references and employment history verification
  - Published: 2022-06-28
- Finding
  - Evidence: Safe medicines management with individual MAR charts, regular audits and electronic updates
  - Published: 2022-06-28

### responsive

- Finding
  - End of life care and support
  - Published: 2022-06-28
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-06-28
- Finding
  - Meeting people's communication needs
  - Published: 2022-06-28
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-06-28

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-06-28
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-06-28
- Finding
  - Staffing and recruitment
  - Published: 2022-06-28
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-06-28
- Finding
  - Using medicines safely
  - Published: 2022-06-28
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-06-28

### well_led

- Finding
  - Engaging and involving people, the public and staff; working in partnership with others
  - Published: 2022-06-28
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-06-28
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; duty of candour
  - Published: 2022-06-28

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-8928891318

HomeCare Compass is an independent guide and is not affiliated with the CQC.